Capital One
DealerSuccessManager
“Dealer Success Manager at Capital One. Skills: Sales Process, Customer Success, Platform Adoption. Operate as Strategic Consultant. Partner with POD counterparts”
What You'll Achieve.
Achieve superior success; Expand our footprint; Gain Navigator Platform subscribers; Retain Navigator Platform subscribers; Maximize technology value; Maximize process value; Achieve unified sales goals; Drive superior success; Own customer adoption lifecycle; Own customer retention lifecycle; Drive process improvements; Align with customer outcomes; Align with Capital One Sales Process
Industry & Context.
Troubleshoot technical issues
Travel up to 50%
What They're Looking For.
Must Have
High School diploma, GED or equivalent certification, 1 year of experience in Process Management, 1 year of experience in Relationship management
Nice to Have
Bachelors Degree, 2 years of experience in Process Management, 2 years of experience in Relationship management
What You'll Do.
Operate as Strategic Consultant
Partner with POD counterparts
Achieve superior success
Provide consultative expertise
Provide training enablement
Support POD's core sales objectives
Support gaining subscribers
Support retaining subscribers
Provide specialized expertise during pitches
Utilize compelling closing techniques
Own strategic ROI conversations
Educate auto dealer stakeholders
Gain buy-in from stakeholders
Ensure maximize technology value
Ensure maximize process value
Partner with POD team members
Develop market strategies
Execute market strategies
Achieve unified sales goals
Drive superior success
Support POD's sales efforts
Own customer adoption lifecycle
Own customer retention lifecycle
Drive process improvements
Align with customer outcomes
Align with Capital One Sales Process
Provide subject matter expertise
Troubleshoot Navigator Platform
Execute customer enablement cycle
How You'll Work.
Team & Collaboration
POD counterparts; POD team members; Area Sales Manager
Communication Scope
Communicate effectively; Influence partners
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