Capital One
DealerSuccessManager
“Dealer Success Manager at Capital One. Skills: Sales Process, Customer-centric, Navigator Platform. Operate as a Strategic Consultant. Operate as a Customer-Centric Partner”
What You'll Achieve.
Achieve superior success; Gain Navigator Platform subscribers; Retain Navigator Platform subscribers; Maximize value of technology; Maximize value of processes
Industry & Context.
Troubleshoot technical issues; Product troubleshooting; Process troubleshooting
Travel up to 50%
What They're Looking For.
Must Have
High School diploma, 1 year of experience in Process Management, 1 year of experience in Relationship management
Nice to Have
Bachelors Degree, 2+ years of experience in Process Management, 2+ years of experience in Relationship management
What You'll Do.
Operate as a Strategic Consultant
Operate as a Customer-Centric Partner
Strategize with POD counterparts
Achieve superior success
Provide consultative expertise
Provide training enablement
Support POD's core sales objectives
Gain Navigator Platform subscribers
Retain Navigator Platform subscribers
Provide specialized expertise during pitches
Utilize compelling closing techniques
Own strategic ROI conversations
Educate auto dealer stakeholders
Gain buy-in from stakeholders
Ensure stakeholders maximize value
Collaborate with Area Sales Manager
Partner with POD team members
Develop market strategies
Execute market strategies
Achieve unified sales goals
Drive customer adoption lifecycle
Drive customer retention lifecycle
Drive process improvements
Align process improvements with outcomes
Align process improvements with Sales Process
Provide subject matter expertise
Troubleshoot product and process
Troubleshoot Navigator Platform
Visit dealerships frequently
Foster relationships at dealerships
Execute customer enablement cycle
How You'll Work.
Team & Collaboration
POD counterparts; POD team members; Area Sales Manager
Communication Scope
Communicate and influence; Influence partners across company; Influence multiple levels
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