MSX International
Automotive
DealerPerformanceCoach
“Dealer Performance Coach at MSX International. Skills: Performance coaching, Business development, Customer experience. Train GEM in CX behavioural architecture. Define Volume Premium standards”
What You'll Achieve.
Improve CX scores; Improve operational efficiency; Improve bottom-line profit; Improve dealership profitability; Improve CX metrics; Improve GEM's ability; Improve Sales conversion rates; Improve Service ARO; Improve staff retention
Industry & Context.
Root cause analysis; Diagnostic problem solving
What They're Looking For.
Must Have
Bachelor's degree in Business, Bachelor's degree in Management, Bachelor's degree in Marketing, 5–10 years in leadership coaching, 5–10 years in consulting, 5–10 years in dealership management, Proven track record of transforming managers, Familiarity with South African automotive regulations, Familiarity with consumer standards
Nice to Have
MBA or postgraduate qualification, Coaching/leadership certification, Automotive dealership experience
What You'll Do.
Train GEM in CX behavioural architecture
Define Volume Premium standards
Enable volume premium behaviour
Build GEM's skills in leadership
Build GEM's skills in influence
Build GEM's skills in Strategic Filtering
Mentor Dealer Principals
Mentor Departmental Managers
Refine business abilities
Refine leadership styles
Develop high-performance teams
Identify departmental blind spots
Teach managers to use CX
Align departmental KPIs
Review internal and external data
Identify friction points
Identify operational issues
Create dealership-specific action plans
Pinpoint staff behaviours failing
Define Premium corrections
Lead coaching sessions for staff
Coach staff on premium guest experience
Coach staff on driving towards a close
Coach staff on service upsell
Instil high-value behaviours
Transition leads into sales
Ensure dealership leadership understands Ford resources
Ensure dealership leadership applies Ford resources
Provide Dealer Principal performance health check
Professionalise management team
Help staff achieve better results
How You'll Work.
Team & Collaboration
Partner with GEM; Partner with Management
Communication Scope
Interpersonal coaching
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