BMO
Financial Services
DeNovoRetailRelationshipBanker
“De Novo Retail Relationship Banker at BMO. Skills: Client growth, Community networking, Financial solutions. Deliver exceptional service to customers and prospects. Identify customer needs”
What You'll Achieve.
Achieve overall business objectives; Grow loyalty; Identify immediate / future opportunities; Grow BMO’s business
Industry & Context.
Analyze issues; Resolve issues
What They're Looking For.
Must Have
2 - 3 years of relevant experience, Post-secondary degree in related field of study desirable or an equivalent combination of education and experience, Appropriate lending qualifications and designations, Working knowledge of personal and small business customer needs and solutions, Working knowledge of retail investments and lending products, Experience in a consultative customer service or sales role, Courage and confidence to approach customers
Nice to Have
Experience in financial services is an asset, Registration to sell investment products completed, Experience in a consultative customer service or sales role, with a drive to deliver a personal customer experience, A focus on results and the ability to thrive in a consultative sales and team-based environment, Readiness to collaborate and work in different capacities as part of a team
What You'll Do.
Deliver exceptional service to customers and prospects
Identify customer needs
Provide advice and guidance regarding financial solutions
Engage proactively with existing customers and prospects
Provide needs-based assessments
Identify immediate / future opportunities
Engage customers to complete needs assessments
Identify financial solutions
Identify preferred banking channels
Recommend tailored solutions
Address sales and service needs
Offer clients advice and guidance on digital and
Support customer transactions needs
Engage customers to grow BMO’s business
Reach out to generate appointments
Build new relationships within the community
Address questions and resolve issues
Ensure accurate data entry
Ensure lending application recommendations
Apply the risk management framework to the portfolio
Protect the Bank's assets
Maintain the quality of the lending portfolio
Make credit recommendations for personal lending transactions
Probe to understand customer personal banking and credit
Integrate marketing promotions and programs into customer conversations
Organize work information to ensure accuracy and completeness
Find creative approaches that make each customer’s experience
Contribute to the ongoing improvement of the overall
Contribute to business results
Follow through on risk and compliance processes and
Safeguard customers’ assets
Maintain customer privacy
Act in customers’ best interest
Keep current with the wider financial services marketplace
Keep current with the legal and regulatory environment
Uphold the highest ethical requirements of our industry
Maintain current knowledge of personal banking products
Integrate knowledge into customer conversations
Identify and report suspicious patterns of activity
Comply with legal and regulatory requirements
Protect the Bank's assets
Complete complex & diverse tasks within given rules/limits
Handle escalations from other employees
Analyze issues and determine next steps
Apply our Risk Management Framework
Make sound and risk informed decisions
How You'll Work.
Team & Collaboration
Work collaboratively within the branch; Work through various channels with BMO partners; Key member of a collaborative and versatile branch and market team
Communication Scope
Customer conversations
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