Amazon Data Services, Inc.
Operations, IT, Support Engineering, Data Center Operations, Cloud Computing
DCOTechnicianIII,Datacenteropreation
Neural analysis suggests this role is
optimal for Mid+ candidates.
“DCO Technician III, Data center opreation at Amazon Data Services, Inc.. Skills: Data center operations, Hardware troubleshooting, Network troubleshooting. Perform server rack installations. Perform hardware break-fix”
What You'll Achieve.
Maintain seamless data center operations; Ensure continual access to innovation; Deliver highest standards for safety; Deliver highest standards for security; Provide seemingly infinite capacity; Achieve lowest possible cost
Industry & Context.
Fix problems; Solve problems at root
Willing to work independently, Willing to work with a team, Travel required, On-call duties, Lift up to 40 pounds, Group lifts 41+ pounds, Work in cramped locations, Work in elevated locations, Bend, lift, stretch, reach, Stand and walk 8+ hours, Ascend/descend ladders/stairs, Work in noisy environment, Work shifts longer than 8 hours, Support 24/7 operations, Work flexible schedule, Work weekends, Work nights, Work holidays, Ability to travel between locations, Willing to work at alternative sites, Reliable personal vehicle, Valid driver's license
What They're Looking For.
Must Have
1+ years computer hardware troubleshooting, 1+ years computer networking, High school diploma or equivalent
Nice to Have
Experience dealing with customers, Operating efficiently under pressure, Associate's degree in relevant field, Knowledge of network design, Knowledge of network protocols, Layer 1/2 troubleshooting experience, Experience in data center environment, Experience managing work via ticketing system
What You'll Do.
Perform server rack installations
Perform hardware break-fix
Troubleshoot network issues
Respond to operational incidents
Escalate to senior technicians
Serve as primary contact point
Perform on-call duties
Participate in scheduled maintenance
Participate in change management
Contribute to documentation
Contribute to process improvement
Train new team members
Drive resolution of technical issues
Solve problems at root
Understand broader context
Maintain service level agreements
Implement proactive issue detection
Report operational issues
How You'll Work.
Team & Collaboration
Engage other teams; Collaborate with people across AWS
Communication Scope
Effective communication
Full Job Description
Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You'll play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide. Data Center Technicians should be willing to work both independently and with a team. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to success. In addition to hardware and network repair, candidates will install equipment, create documentation, innovate solutions, and fix problems within the data center space. This team works in an environment that operates 24/7. Traveling within and outside of the regional work area is required. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. NOTE: Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role. NOTE: Lump sum stipend will be provided to eligible candidates who relocate for this position. Key
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