Amazon Data Services, Inc.

Operations, IT, Support Engineering, Data Center Operations, Cloud Computing

DCOTechnician

$51–113k Sterling, Virginia, United States FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid+ candidates.

The Brief

“DCO Technician at Amazon Data Services, Inc.. Skills: Data center operations, Hardware troubleshooting, Network troubleshooting. Install equipment. Create documentation”

What You'll Achieve.

Meet defined service levels; Exceed defined service levels; Ensure highest reliability

Industry & Context.

Operations, IT, Support Engineering, Data Center Operations, Cloud Computing
Problems you'll solve

Troubleshooting; Problem resolution; Root cause analysis

Eligibility Requirements

Primary responder rotation, Evening work, Weekend work, Holiday work, Night work, Independent work, Team work, 24/7 environment, After-hours support, Traveling within work area, Traveling outside work area, Lift up to 40 pounds, Group lifts 41+ pounds, Work in cramped environments, Work in elevated environments, Work in noisy environments, Bending, Lifting, Stretching, Reaching, Standing, Walking 8+ hours, Ascending ladders, Descending ladders, Ascending stairs, Descending stairs, Ascending gangways, Descending gangways, Shift work, Work authorization required

What They're Looking For.

Must Have

2+ years computer hardware troubleshooting, 1+ years computer networking, High school diploma or equivalent

Nice to Have

Effective customer interaction, Efficient operation under pressure

What You'll Do.

Perform server rack installations

Perform hardware break-fix

Troubleshoot network issues

Respond to operational incidents

Escalate to senior technicians

Serve as primary contact

Perform on-call duties

Participate in scheduled maintenance

Participate in change management

Contribute to documentation

Train new team members

Take ownership of technical issues

Solve problems at root

Understand broader context

Maintain service level agreements

Implement proactive issue detection

How You'll Work.

Team & Collaboration

Internal and external stakeholders; Engineers; Software developers; Vendors; Contractors; Other teams

Full Job Description

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Amazon Web Services (AWS) is seeking Data Center Technicians to support our customers in multiple locations. This position requires the successful candidate report to a site location. Amazon Web Services (AWS) is a fast-paced technology company and a leader in the world of data centers. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. This position may involve participation in an primary responder rotation, which includes monitoring the data center infrastructure, coordinating response to operational incidents, and partnering with other teams to rapidly resolve issues that impact service availability. Primary responder responsibilities may require evening, weekend, holiday, and/or night work to ensure our global data centers are operating at the highest levels of reliability for our customers. All candidates should be willing to work both independently and with a team. Work prioritization, organizational skills, ef

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