Amazon Data Services, Inc.
Operations, IT, Support Engineering, Data Center Operations, Cloud Computing
DCOTech
Neural analysis suggests this role is
optimal for Mid+ candidates.
“DCO Tech at Amazon Data Services, Inc.. Skills: Data center operations, Hardware troubleshooting, Network troubleshooting. Perform server rack installations. Perform hardware break-fix”
What You'll Achieve.
Contribute to overall availability of AWS services; Provide seemingly infinite capacity at lowest cost
Industry & Context.
Troubleshooting; Problem solving; Root cause analysis
On-call rotation, Lifting and moving material up to 40 pounds, Working in cramped and/or elevated locations, Bending, lifting, stretching, and reaching, Standing and walking for up to 8+ hours a day, Ascending and descending ladders, stairs, and gangways, Work shifts longer than 8 hours, Support 24/7 operations, Travel to or commute between data center locations, Willingness to temporarily work at alternative sites, Travel (over 50 miles), Commute (less than 50 miles)
What They're Looking For.
Must Have
Experience in computer networking, Experience with computer hardware troubleshooting and repair, Lift and rack equipment up to 40 pounds
Nice to Have
Work in cramped spaces or elevated locations, Experience dealing effectively with customers, Operating efficiently under pressure, Experience managing work and priorities through a ticketing system, Experience with cabling infrastructure best practices, Experience working in a data center environment
What You'll Do.
Perform server rack installations
Perform hardware break-fix
Troubleshoot network issues
Respond to operational incidents
Carry out routine repairs
Serve as primary contact point
Perform on-call duties
Participate in scheduled maintenance
Participate in change management
Contribute to documentation
Contribute to process improvement
Analyze operational issues
Help interview new team members
Help train new team members
Help onboard new team members
Take ownership of technical issues
Engage other teams for resolution
Solve problems at their root
Understand the broader context
Maintain service level agreements
Implement proactive issue detection
Implement proactive issue reporting
How You'll Work.
Team & Collaboration
Cross-functional collaboration; Internal stakeholders; External stakeholders; Engineers; Software developers; Vendors; Contractors
Process & Methodology
Change management
Full Job Description
Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You'll play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide. Data Center Technician position involves in-depth hardware and network diagnostics followed by physical repair as well as participating in an on-call rotation. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. NOTE: Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role. NOTE: Lump sum stipend will be provided to eligible candidates who relocate for this position. Key job responsibilities -Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, responding to operational incidents that impact service availability, and carrying out routine network, server hardware, and operating system repairs to contribute to the overall availability of AWS services
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