Amazon Data Services, Inc.

Operations, IT, Support Engineering, Data Center Operations, Cloud Computing

DCOTech

$0–0k Sterling, Virginia, United States FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid+ candidates.

The Brief

“DCO Tech at Amazon Data Services, Inc.. Skills: Data center operations, Hardware troubleshooting, Network troubleshooting. Perform server rack installations. Perform hardware break-fix”

What You'll Achieve.

Contribute to overall availability of AWS services; Provide seemingly infinite capacity at lowest cost

Industry & Context.

Operations, IT, Support Engineering, Data Center Operations, Cloud Computing
Problems you'll solve

Troubleshooting; Problem solving; Root cause analysis

Eligibility Requirements

On-call rotation, Lifting and moving material up to 40 pounds, Working in cramped and/or elevated locations, Bending, lifting, stretching, and reaching, Standing and walking for up to 8+ hours a day, Ascending and descending ladders, stairs, and gangways, Work shifts longer than 8 hours, Support 24/7 operations, Travel to or commute between data center locations, Willingness to temporarily work at alternative sites, Travel (over 50 miles), Commute (less than 50 miles)

What They're Looking For.

Must Have

Experience in computer networking, Experience with computer hardware troubleshooting and repair, Lift and rack equipment up to 40 pounds

Nice to Have

Work in cramped spaces or elevated locations, Experience dealing effectively with customers, Operating efficiently under pressure, Experience managing work and priorities through a ticketing system, Experience with cabling infrastructure best practices, Experience working in a data center environment

What You'll Do.

Perform server rack installations

Perform hardware break-fix

Troubleshoot network issues

Respond to operational incidents

Carry out routine repairs

Serve as primary contact point

Perform on-call duties

Participate in scheduled maintenance

Participate in change management

Contribute to documentation

Contribute to process improvement

Analyze operational issues

Help interview new team members

Help train new team members

Help onboard new team members

Take ownership of technical issues

Engage other teams for resolution

Solve problems at their root

Understand the broader context

Maintain service level agreements

Implement proactive issue detection

Implement proactive issue reporting

How You'll Work.

Team & Collaboration

Cross-functional collaboration; Internal stakeholders; External stakeholders; Engineers; Software developers; Vendors; Contractors

Process & Methodology

Change management

Full Job Description

Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You'll play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide. Data Center Technician position involves in-depth hardware and network diagnostics followed by physical repair as well as participating in an on-call rotation. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. NOTE: Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role. NOTE: Lump sum stipend will be provided to eligible candidates who relocate for this position. Key job responsibilities -Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, responding to operational incidents that impact service availability, and carrying out routine network, server hardware, and operating system repairs to contribute to the overall availability of AWS services

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