Amazon Data Services, Inc.
Technology
DCOTech3
“DCO Tech 3 at Amazon Data Services, Inc.. Skills: Data center operations, Hardware repair, Incident response. Install equipment. Create documentation”
What You'll Achieve.
Meet or exceed service levels; Ensure highest reliability
Industry & Context.
Troubleshooting; Root cause analysis
Night shift, Traveling required, Lift up to 40 pounds, Group lifts 41+ pounds, Work 24/7 environment, Primary responder rotation, After-hours support, 12-hour shifts, Alternating weeks schedule, Work in cramped environments, Work in elevated environments, Work in noisy environments, Bending, Lifting, Stretching, Reaching, Standing, Walking 8+ hours, Ascending ladders, Descending ladders, Ascending stairs, Descending stairs, On-call duties, Evening work, Weekend work, Holiday work, Night work
What They're Looking For.
Must Have
1+ years hardware troubleshooting, High school diploma, Work flexible schedule
Nice to Have
Experience managing work, Experience in datan, Experience in hiring process, Support interview process, Support onboarding process
What You'll Do.
Perform server rack installations
Perform hardware break-fix
Troubleshoot network issues
Respond to operational incidents
Escalate to senior technicians
Serve as primary contact
Perform on-call duties
Participate in maintenance
Participate in change management
Contribute to documentation
Contribute to process improvement
Analyze operational issues
Train new team members
Take ownership of technical issues
Solve problems at root
Understand broader context
Maintain service level agreements
Implement proactive issue detection
How You'll Work.
Team & Collaboration
Cross-functional coordination; Work with other teams; Partner with other teams; Collaborate with engineers; Collaborate with developers; Collaborate with vendors; Collaborate with contractors
Applying for this DCO Tech 3 role?
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