WHOOP
Membership Services
DayShiftMembershipServicesRepresentative(Limerick,Ireland)
“Day Shift - Membership Services Representative (Limerick, Ireland) at WHOOP. Skills: Deliver exceptional support across phone, email, and chat, Troubleshoot a wide range of issues related to WHOOP hardware, mobile app functionality, and member data insights, Serve as a advocate for members by surfacing trends, identifying recurring friction points, and capturing actionable feedback. Deliver exceptional support across phone, email, and chat, creating thoughtful and personalized experiences that b”
What You'll Achieve.
Meet or exceed key performance metrics including quality, response time, resolution time, and member satisfaction
Industry & Context.
Troubleshoot a wide range of issues related to WHOOP hardware, mobile app functionality, and member data insights with accuracy, empathy, and efficiency; Proven ability to analyze information, troubleshoot problems, and resolve or appropriately escalate issues
Must be able to work onsite 75% of the working week in the Limerick office, Availability to work flexible shifts across a Monday–Sunday schedule as our day operating hours run from 7. 00am until 10. 00pm at night., Highly comfortable in a phone-intensive role (50%+), where voice-based support is one of the core functions of the job
What They're Looking For.
Must Have
Eligible to live and work in Ireland, Must be able to work onsite 75% of the working week in the Limerick office, Availability to work flexible shifts across a Monday–Sunday schedule as our day operating hours run from 7. 00am until 10. 00pm at night., Excellent written and verbal communication skills, Ability to quickly learn, adapt, and absorb new information in a fast-paced environment, Ability to remain calm, professional, and solutions-oriented while troubleshooting member concerns, Proven ability to analyze information, troubleshoot problems, and resolve or appropriately escalate issues, Demonstrates resilience, patience, and active listening skills when supporting members in real time, Ability to perform core duties across all support channels
Nice to Have
Passion for delivering a hospitality-driven member experience, creating personalized, thoughtful, and high-quality interactions that elevate how members feel supported, Positive attitude with energy and motivation to perform, Comfortable working in a high-paced environment and adapting to change, Highly comfortable in a phone-intensive role (50%+), where voice-based support is one of the core functions of the job
What You'll Do.
Deliver exceptional support across phone
creating thoughtful and personalized experiences that build member trust and confidence in WHOOP
Troubleshoot a wide range of issues related to WHOOP hardware
mobile app functionality
and member data insights with accuracy
Identify opportunities to surprise and delight members through proactive problem-solving
and high-touch service
Serve as a advocate for members by surfacing trends
identifying recurring friction points
and capturing actionable feedback
Surface members insights through established Membership services processes to help identity trends
escalate friction points that help inform cross- functional improvements to the member experience
Maintain accurate and detailed documentation of member interactions in alignment with quality standards and operational best practices
Meet or exceed key performance metrics including quality
and member satisfaction
Demonstrate accountability
and resilience by maintaining engagement and responsiveness throughout assigned shifts
Embrace feedback and continuous learning with a growth mindset
actively seeking opportunities to improve both individual performance and team impact
How You'll Work.
Communication Scope
Excellent written and verbal communication skills
Applying for this Day Shift - Membership Services Representative (Limerick, Ireland) role?
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