Company
Technology
DayShift-MembershipServicesRepresentative
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Day Shift - Membership Services Representative. Skills: Customer relationships, Member retention, Member satisfaction. Deliver exceptional support across phone, email, and chat. Create thoughtful and personalized experiences”
What You'll Achieve.
Meet or exceed key performance metrics
Industry & Context.
Problem-solving; Troubleshooting; Solutions-oriented
Work onsite 75%, Flexible shifts Monday–Sunday, Day operating hours 8:00am–10:00pm
What They're Looking For.
Must Have
Eligible to live and work in Ireland, Must be able to work onsite 75% of the working week, Availability to work flexible shifts, Excellent written and verbal communication skills, Ability to quickly learn, adapt, and absorb new information, Ability to remain calm, professional, and solutions-oriented, Proven ability to analyze information, troubleshoot problems, and resolve or appropriately escalate issues, Comfortable working in a high-paced environment, Highly comfortable in a phone-intensive role (50%+), Demonstrates resilience, patience, and active listening skills, Ability to perform core duties across all support channels
Nice to Have
Passion for delivering a hospitality-driven member experience
What You'll Do.
Deliver exceptional support across phone
Create thoughtful and personalized experiences
Build member trust and confidence
Troubleshoot WHOOP hardware issues
Troubleshoot mobile app functionality issues
Troubleshoot member data insights issues
Identify opportunities to surprise and delight members
Provide proactive problem-solving
Provide high-touch service
Serve as an advocate for members
Identify recurring friction points
Capture actionable feedback
Surface member insights
Escalate friction points
Inform cross-functional improvements
Maintain accurate and detailed documentation
Meet or exceed key performance metrics
Demonstrate accountability
Demonstrate adaptability
Demonstrate resilience
Maintain engagement and responsiveness
Embrace continuous learning
Seek opportunities to improve individual performance
Seek opportunities to improve team impact
How You'll Work.
Team & Collaboration
Cross-functional improvements
Communication Scope
Written communication; Verbal communication
Full Job Description
RESPONSIBILITIES: - - Deliver exceptional support across phone, email, and chat, creating thoughtful and personalized experiences that build member trust and confidence in WHOOP - Troubleshoot a wide range of issues related to WHOOP hardware, mobile app functionality, and member data insights with accuracy, empathy, and efficiency - Identify opportunities to surprise and delight members through proactive problem-solving, education, and high-touch service - Serve as a strong advocate for members by surfacing trends, identifying recurring friction points, and capturing actionable feedback - Surface members insights through established Membership services processes to help identity trends, escalate friction points that help inform cross- functional improvements to the member experience - Maintain accurate and detailed documentation of member interactions in alignment with quality standards and operational best practices - Meet or exceed key performance metrics including quality, response time, resolution time, and member satisfaction - Demonstrate accountability, adaptability, and resilience by maintaining strong engagement and responsiveness throughout assigned shifts - Embrace feedback and continuous learning with a growth mindset, actively seeking opportunities to improve both individual performance and team impact QUALIFICATIONS: - - Eligible to live and work in Ireland - Must be able to work onsite 75% of the working week in the Limerick office - Availability to work flexible shifts across a Monday–Sunday schedule as our day operating hours run from 8.00am until 10.00pm at night. - Passionate about delivering a hospitality-driven member experience, creating personalized, thoughtful, and high-quality interactions that elevate how members feel supported - Excellent written and verbal communication skills - Ability to quickly learn, adapt, and absorb new information in a fast-paced environment - Ability to remain calm, professional, and solutions-oriented while trou
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