Pegasus Homes
hospitality
DayConcierge
“Day Concierge at Pegasus Homes. Skills: Supervision of the development, Ensuring a harmonious ambience, Meeting the needs and aspirations of residents, Ensuring compliance with health & safety, Exceptional level of customer service, First point of contact for owners and tenants, Building patrols, Managing access and security, Monitoring entry points, Checking visitor identification, Ensuring authorised individuals access the building, Supporting day to day running of the development, Liaising wi”
Industry & Context.
occasional decision-making and problem-solving in the absence of our onsite management team; Ability to resolve queries and complaints effectively in a calm and professional manner
Subject to an Enhanced DBS check, Work on a rota basis of 4 days on, 4 days off with shifts between 07:00 - 19:00, May be required to attend training or company related events at site and/or other locations.
What They're Looking For.
Must Have
Educated to GCSE standard grade C or above, or equivalent in Maths and English, or with hospitality / property related vocational qualifications, Effective written and verbal English communication skills, IT skills are essential, Well presented and highly professional, Flexible and well organised with the ability to use initiative and remain calm under pressure, Ability to resolve queries and complaints effectively in a calm and professional manner
Nice to Have
buildings / property or facilities experience, great face to face customer service skills, knowledge of Google Workspace is an advantage, Knowledge of the local area and events including but not limited to restaurants, theatre scene, parkland, clubs and societies will be highly advantageous, Experience of facilities/property ideally with a knowledge of health & safety would be an advantage but isn't essential, Experience of working a similar shift pattern is desirable but not essential
What You'll Do.
Supervision of the development ensuring a harmonious ambience where everything is geared to meet the needs and aspirations of those who live there.
Ensuring full compliance with everything relating to the health & safety of our development.
Provide an exceptional level of customer service and be the first point of contact for our owners and tenants.
Carry out frequent building patrols whilst on duty
and record and report any issues in relation to the building and general standards.
Manage access and security
including monitoring entry points
checking visitor identification
and ensuring only authorised individuals access the building.
Support with the day to day running of the development
liaising with our Onsite Management Team and contractors.
Act as a first point of contact and handling residents’ inquiries
and complaints promptly and professionally
escalating issues to appropriate departments when necessary.
Maintain accurate records and carry out a wide variety of administrative tasks
including daily operational diary management of the development.
Handling and management of deliveries
signing for and managing packages
notifying residents and guests
and ensuring secure storage.
assist with movement of luggage or other personalised items.
Assisting with administrative tasks
such as handling mail and messages for guests or residents.
Recommending transportation services based on resident preferences and requirements.
Keep communication friendly
timely and professional at all times.
instruct and allow access for services to the estate
such as refuse collection
repairs and maintenance
Build lasting relationships with our homeowners and their families.
How You'll Work.
Team & Collaboration
Liaising with our Onsite Management Team and contractors.; Build lasting relationships with our homeowners and their families.
Communication Scope
Effective written and verbal English communication skills; Keep communication friendly, open, timely and professional at all times
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