Weekday AI
matchmaking
DatingCoach(CustomerSupport)
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optimal for Entry candidates.
“Dating Coach (Customer Support) at Weekday AI. Skills: Customer Support, Client Communication, Problem Solving. Conduct consultations and provide customer support. Offer troubleshooting assistance for navigating our platform and CF app”
Industry & Context.
Proactive Problem-Solving; Anticipate challenges and take initiative to resolve them effectively and promptly; Problem Solving
What They're Looking For.
Must Have
at least one year of experience delivering effective customer and technical support via phone or chat, able to clearly convey complex information to a diverse range of clients, proficient with computers, carefully review and collect sensitive documents with attention to detail, remain composed under pressure and provide support to clients during delays, skilled at multitasking while engaging with members and accurately updating records, assist members in navigating our platform and the CF app, capable of devising creative solutions to handle client consultations and support inquiries, adhere to company procedures diligently while maintaining a positive attitude, 1 to 2 years of experience in customer support, demonstrating a positive phone demeanor, Fluency in spoken and written English, Ability to explain internal processes clearly and professionally, Display empathy and professionalism in client interactions, including during delays or issues, Confident use of internal tools such as the Admin Panel, Zoho Voice, and Google Sheets, Anticipate challenges and take initiative to resolve them effectively and promptly, Manage duties independently while contributing to process improvements, Take ownership of responsibilities and proactively enhance processes whenever possible, Demonstrate empathy, dedication to service, and integrity in interactions with clients and colleagues
What You'll Do.
Conduct consultations and provide customer support
Offer troubleshooting assistance for navigating our platform and CF app
Address customer concerns and manage escalations when necessary
Schedule appointments for the company’s other services
How You'll Work.
Team & Collaboration
contributing to process improvements; Manage duties independently while contributing to process improvements
Communication Scope
Clear Communication; Ability to explain internal processes clearly and professionally; Clear Communication
Full Job Description
**This role is for one of the Weekday's clients** **Salary range: Rs 414000 - Rs 518000 (ie INR 4.14 - 5.18 LPA) ** Min Experience: 1 years Location: Remote (India) JobType: full-time We are a global matchmaking company dedicated to fostering authentic connections and lasting relationships. Do you have a passion for helping individuals find their lifelong partners? Do you enjoy offering thoughtful guidance on love and relationships? We are seeking compassionate and empathetic individuals to become part of our Success Team. **Requirements** 1. Do you possess at least one year of experience delivering effective customer and technical support via phone or chat? 2. Are you able to clearly convey complex information to a diverse range of clients? 3. Are you proficient with computers? 4. Can you carefully review and collect sensitive documents with strong attention to detail? 5. Can you remain composed under pressure and provide support to clients during delays? 6. Are you skilled at multitasking while engaging with members and accurately updating records? 7. Can you assist members in navigating our platform and the CF app? 8. Are you capable of devising creative solutions to handle client consultations and support inquiries? 9. Can you adhere to company procedures diligently while maintaining a positive attitude? If you are passionate about helping others and eager to make a meaningful difference, we invite you to join our team! ### **About the Role** 1. Conduct consultations and provide customer support 2. Offer troubleshooting assistance for navigating our platform and CF app 3. Address customer concerns and manage escalations when necessary 4. Handle sales calls 5. Schedule appointments for the company’s other services ### **Qualifications** 1. Work Experience 1. Have 1 to 2 years of experience in customer support, demonstrating a positive phone demeanor 2. Clear Communication 1. Fluency in spoken and written English 2. Ability to explain internal processes clearly an
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