AstraZeneca
Healthcare
DataOpsEngineer
Neural analysis suggests this role is
optimal for Mid candidates.
“DataOps Engineer at AstraZeneca. Skills: DataOps, Application management, Cloud Platforms. Build fixes enhancements. Test fixes enhancements”
What You'll Achieve.
Deliver fixes enhancements; Resolve user-reported issues within timelines; Meet defined response SLAs; Drive outage calls to resolution; Publish KBAs for access; Work based on business priority
Industry & Context.
Troubleshooting; Issue resolution; Root cause analysis
GxP compliant management
What They're Looking For.
Must Have
3-5 years analytical reporting tools, Experience inbound outbound integration, Experience data Extract Transform Load, Knowledge relational databases, Experience multiple clinical data systems, Excellent written verbal communication, Excellent relationship management skills, Experience JIRA Confluence BitBucket, Experience Cloud Platforms AWS Azure, Ability work independently minimum supervision, Self-motivation, Ability contribute rapidly evolving programs
Nice to Have
Experience change management processes GxP, Knowledge Agile/Scrum methodology, Engineering mindset Clinical Data Solutions, Ability manage diverse stakeholders, Ability work independently dynamic environment, Confident communication interpersonal skills, Knowledge using/creating build tools, Knowledge CI/CD, Experience programming Java, Experience object-oriented programming languages, Experience delivering workshop material, Experience training, Experience gap analyses, Experience requirements gathering sessions
What You'll Do.
Build fixes enhancements
Test fixes enhancements
Deploy fixes enhancements
Release fixes enhancements
Manage application enhancements
Take ownership L2/L3 tickets
Drive tickets to closure
Troubleshoot application issues
Identify application issues
Provide application fixes
Resolve user-reported issues
Monitor ticketing queues
Monitor support channels
Acknowledge user-reported issues
Respond user-reported issues
Liaise with internal teams
Send outage communications
Drive outage calls resolution
Create Knowledge Base Articles
Publish Knowledge Base Articles
Upskill organization's goals
How You'll Work.
Team & Collaboration
BizDevOps team; Cross-functional teams; Multi-functional teams; Internal teams; Third-party suppliers
Communication Scope
Written communication; Verbal communication; Outage communications; User communications
Process & Methodology
Agile methodology, ITIL processes, SDLC processes, Backlog management, JIRA
Full Job Description
AstraZeneca is currently looking for an IT DataOps Engineer to join our R&D IT Solution Delivery Team to manage and maintain our SaaMa product, which is GxP compliant, part of Clinical Development Platforms, and used across late-stage science teams in all therapeutic areas. You will be part of our BizDevOps team and will be responsible for working cross-functionally with other team members such as the Product Lead, DevOps Lead, and technical engineers. ## Key Responsibilities The role of our ideal candidate will include, but is not limited to: * **Build, Test, Deploy, and Release** : Follow standard SDLC and ITIL processes using Agile methodology to deliver fixes and enhancements * **Application Management** : Work on application enhancements and upgrades when necessary, and be open to tackling challenging tasks/requirements * **Ticket Ownership** : Take ownership of assigned L2/L3 level tickets/tasks and drive them to closure * **Troubleshooting** : Troubleshoot application issues by reviewing application logs and performing dry runs of application code. Identify issues and provide fixes through application code changes if necessary * **Issue Resolution** : Provide resolutions for user-reported issues within defined timelines (as per internal SLA/OLA standards) * **Proactive Monitoring** : Monitor ticketing queues and other support channels proactively to quickly acknowledge and respond to user-reported issues while meeting defined response SLAs * **Collaboration** : Liaise with other internal teams/vendors (third-party suppliers) as applicable for addressing application issues and project needs * **Communication** : Send detailed and timely communications to users in case of planned/unplanned outages. Lead outage calls and drive them to resolution * **Documentation** : Follow good documentation practices, including creating Knowledge Base Articles (KBAs) and publishing them for quicker and easier access * **Backlog Management** : Create backlogs/stories/epics in J
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