ORI
Technology
DatacentreOperationsEngineer
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Datacentre Operations Engineer at ORI. Skills: Data center operations, HPC infrastructure, Hardware management, Vendor management. Diagnose hardware issues. Resolve hardware issues”
What You'll Achieve.
Maximise uptime; Meet customer contract SLAs; Maintain high operational standards; Ensure continual alignment
Industry & Context.
Troubleshooting; Root cause analysis
24/7/365 operations, On-call rotation, Travel across North America
What They're Looking For.
Must Have
10 years industry experience, 3+ years data center operations, Experience with HPC Nvidia GPU, Experience with high-performance storage, Experience with networking, Expertise in hardware installation, Expertise in network configuration, Expertise in low-level system maintenance, Knowledge of data center environment technologies, Experience in data center design, Experience in greenfield deployments, Experience in data center operations, Understanding of hardware spares management, Handle RMAs within defined SLOs, Handle support cases within defined SLOs, Solid understanding of HPC workloads, Solid understanding of AI workloads, Problem-solving abilities, Excellent communication skills, Ability to collaborate with teams, Grasp of ITSM best practices, Grasp of service operation best practices, Excellent mentorship skills, Comfortable interfacing with internal stakeholders, Comfortable interfacing with external customers
Nice to Have
Knowledge of large scale private cloud deployments, Knowledge of capacity planning, Qualifications in HVAC management, Qualifications in HVAC deployments, Hardware certifications, Networking certifications, ITIL Foundation qualification, ITIL Foundation equivalent experience
What You'll Do.
Diagnose hardware issues
Resolve hardware issues
Diagnose network issues
Resolve network issues
Respond to hardware alerts
Improve monitoring capability
Manage vendor relationships
Handle support requests
Guide data center acquisition
Guide data center setup
Guide data center maintenance
Leverage vendor partnerships
Own acquisition of hardware assets
Manage asset lifecycle
Manage asset disposal
Maintain HPC hardware
Perform hardware troubleshooting
Perform firmware updates
Perform component replacement
Oversee cooling systems
Oversee power distribution
Oversee critical data center technologies
Support strategic planning
Align infrastructure capabilities
Develop datacentre management SOPs
Maintain datacentre management SOPs
Develop hardware management SOPs
Maintain hardware management SOPs
Ensure governance alignment
Ensure compliance alignment
Apply ITSM frameworks
Operate services 24x7x365
Support services 24x7x365
Participate in on-call rotation
Contribute to Incident postmortem analyses
Contribute to root cause analysis
Automate remediations
Mentor junior engineers
Act as Operational requirements consultant
Communicate technical decisions
Uphold culture of document
Uphold culture of automate
Cross train in SRE practises
Upskill in SRE practises
Travel across North America
How You'll Work.
Team & Collaboration
Cross-functional teams; Internationally dispersed teams; Internal stakeholders; External customers
Communication Scope
Technical decisions; Mentorship
Process & Methodology
ITSM frameworks, Incident Management, Major Incident Management, Change Management
Full Job Description
About Us We’re a fast-growing GPU-as-a-Service provider, delivering scalable, high-performance compute infrastructure purpose-built for AI and HPC workloads. Operating across global data centres, we run mission-critical environments where uptime, throughput, and ultra-low latency are non-negotiable. Role Overview We’re looking for a qualified, experienced Datacentre/Hardware Engineer to run our muli-million dollar HPC infrastructure based in Dallas Fort Worth, US. You’ll be well versed with managing and optimising datacentres, dealing promptly with hardware failures, optimising environmental performance as well as deploying new hardware and services 24/7 x 365. You’ll be hands on with high performing HPC compute and will operate with utmost diligence, professionalism and focus to ensure the equipment underpinning our services operate at peak performance. Key Responsibilities - Troubleshooting and Support: Quickly diagnose and resolve hardware and network issues to maximise uptime. - Respond to critical hardware alerts via our monitoring and observability platform. Contribute to ongoing service improvement to improve our monitoring capability - RMA and Support: Manage vendor relationships, handling RMAs and support requests within Ori’s Service Level Objectives (SLOs) to meet customer contract SLAs. - Data Center Management: Guide data center acquisition, setup, and ongoing maintenance, fostering compliance and leveraging strong vendor partnerships. - Fully own acquisition of hardware assets from the point of purchase and delivery, through lifecycle management and disposal - all while owning asset management within ORI’s CMDB system. - Hardware Installation and Maintenance: Deploy and maintain HPC and AI hardware for uninterrupted operations, including performing low-level system maintenance such as hardware troubleshooting, firmware updates, and replacement of components as needed. - Datacenter Environment Technologies: Oversee cooling, power distribution, and other
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