ACRT, Inc.
DatabaseManagementSpecialist
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“Database Management Specialist at ACRT, Inc.. Skills: Data Management, Reporting, Troubleshooting. Manage client database program(s). Facilitate the completion of timely and accurate reports”
Industry & Context.
Demonstrated critical thinking skills; ability to exercise good judgement to make good business decisions
business travel is required, extensive travel to various sites throughout the state for extended periods of time and extended work hours, Long and extensive working hours during deployment (up to 16 hours per day, 7 days per week), Extensive walking and hiking (10+ hours per day), ability to lift 25 lbs, potential for working in flooded areas, potential for working in proximity to downed electric lines, potential for exposure to hazardous conditions, Drug testing is required, comfortable driving a pickup truck or 4x4 off-road vehicle, willing to work after regular hours (e.g., Saturdays)
What They're Looking For.
Must Have
Bachelor's Degree in Natural Sciences or related field, 2 years of experience working with computers, office equipment and data entry
Nice to Have
Bachelor's Degree in Forestry or related field, 3 or more years of experience with data entry and data management, GIS certificate
What You'll Do.
Manage client database program(s)
Facilitate the completion of timely and accurate reports
Analyze & troubleshoot the database(s)
Troubleshooting of all hardware and software
Meet with clients to outline and implement data collection/reporting changes
Provide information to client
Coordinate with Client Management regarding prioritizing field work scheduling
Other technical support for field personnel
Effectively communicate procedures for use of iPhones/iPads
Attend meetings and/or conference calls
Act as administrative backup and support
Provide information to client
Maintain and build upon internal and external customer relations
and audit the activities and functions of assigned tree clearance crews
Conduct tree crew timesheet evaluation and crew movement reporting
Conduct staging site logistics and staging area traffic control
Perform workload reporting
Ensure safety using correct procedures
Act as a liaison between the vegetation manager of the utility and the tree crews
Be prepared for extensive travel to various sites throughout the state for extended periods of time and extended work hours
How You'll Work.
Team & Collaboration
cross-functional coordination; Coordinate with Client Management regarding prioritizing field work scheduling; Other technical support for field personnel, office staff, Contract Arborists; Act as a liaison between the vegetation manager of the utility and the tree crews
Communication Scope
Excellent communication skills, comfortable interacting with senior management; comfortable communicating data and information to others; ability to calmly communicate with customer conflicts
Process & Methodology
Plan, facilitate, organize, coordinate, and audit the activities and functions of assigned tree clearance crews
Full Job Description
ACRT, Inc. Full time Regular **About The Team ** At ACRT, we put safety first. Beyond that, our culture always has been, and always will be, about one thing: people. It’s about our employees, our customers, and the communities our customers serve. We empower the best people to help sustain our world. We’re the only independent national vegetation management consulting firm — giving us the freedom to put our clients first. We’re always looking for driven individuals with good customer service skills who love the outdoors and appreciate the support and independence we provide. We offer qualified training opportunities in areas where they are needed to help our customers reach their fullest potential, preparing them for what their work throws at them. **About the Role** The Database Management Specialist reports to the Operations Manager at ACRT Inc. This position will play a key role in providing technical expertise specific to client contract needs regarding database management. This position requires a high degree of organization and excellent attention to detail. **What You’ll Do** Data Management * Manage client database program(s) including receiving downloads of data from field personnel, transferring data in various computer programs, generating and closing Work Requests, creating pre-load files, tracking refusals and tags/help tickets * Facilitate the completion of timely and accurate reports * Production of maps, manifests, and various reports for tree contractors and internal clients * Troubleshoot invoices, data, programs, and computers * Analyze & troubleshoot the database(s) for quality assurance and data Integrity * Troubleshooting of all hardware and software as well as local network support * Meet with clients to outline and implement data collection/reporting changes Provide Information to and Collaborate with Internal and External Personnel * Provide information to client, Operations Manager, and field personnel as requested * Coordinate with Client
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