DataWarehouse&DataIntelligenceSpecialist(m/f/d)

As a leading provider of software solutions for healthcare, we operate in 19 countries and employ nearly 9,000 dedicated professionals. You will work in a dynamic and innovative environment, filled with exciting opportunities. With your commitment and passion, you’ll have the chance to make a lasting impact. **CGM Leverages AI:** We are looking for people who are inspired by the power of AI in eHealth, eager to shape transformation, and curious at heart—ready to see how technology can make healthcare smarter, easier, and better. Together, we are shaping the future of healthcare. Become part of our mission and make a difference—**for a world where knowledge saves lives!** In this role, you build and operate the analytical data foundation for our COO functions – Support, Service Delivery, and Group IT – across the entire customer journey. You don’t just coordinate, but personally model, integrate, and deliver data from raw sources all the way to decision-relevant insights. Your work provides the basis for robust KPIs, effective steering, and data-driven transformation across 19 countries. In short: one single source of truth. Built, not described. **Your contribution:** * End-to-end build-out of the COO data warehouse – from data modeling and pipeline development to the integration of relevant source systems and the delivery of usable data products * Linking all key data signals along the customer journey, including customer portal and self-service interactions, ticketing and ITSM data, telephony and IVR, CRM, ERP, delivery processes, product telemetry, as well as incident and release data * Development of a unified and reproducible KPI logic for core operational metrics such as NPS, first contact resolution, time to resolution, early resolution rate, repeat contact rate, escalation rate, MTTR, billable utilisation, and on-time delivery * Design and implementation of dashboards and reports for support, service delivery, and group IT – user-centric, action-oriented, an