Amazon Support Services Costa Rica SRL
Project/Program/Product Management--Technical, Technical Account Management, Artificial Intelligence
DataSolutionsLead,DataCollectionExcellence
Neural analysis suggests this role is
optimal for Lead candidates.
“Data Solutions Lead, Data Collection Excellence at Amazon Support Services Costa Rica SRL. Skills: ML data solutions, Customer consultation, Data collection requirements. Drive and document ML/GenAI solutions. Transform research objectives into requirements”
What You'll Achieve.
Deliver meaningful change for models; Maximize customer value
Industry & Context.
What They're Looking For.
Must Have
2+ years of experience in ML data operations, Understanding of data annotation/ML workflows, Outstanding customer communication and management skills, Technical consultation skills
Nice to Have
Bachelor's degree in Business, Computer Science, or related field, Working knowledge of JSON, Working knowledge of Command Line, Working knowledge of Python, Project management expertise, Technical account management experience, Background in customer success, Background in solution consulting
What You'll Do.
Drive and document ML/GenAI solutions
Transform research objectives into requirements
Coordinate across teams for delivery
Own relationships with customer scientists
Provide consultation on ML workflow capabilities
Monitor and optimize collection health metrics
Ensure customer success
Drive customer adoption
Provide technical value
Provide exemplary customer experience
Guide customers on workflow feasibility
Guide customers on data collection best practices
Collaborate with implementation teams
Define technical requirements
Validate technical requirements
Evaluate scalability of annotation scenarios
Provide strategic recommendations
Influence technical documentation
Influence technical guidelines
How You'll Work.
Team & Collaboration
Customer scientists; Implementation teams
Communication Scope
Customer communication; Technical consultation
Process & Methodology
Project management
Full Job Description
As a Data Solutions Lead, you'll be the trusted advisor for our AGI-DS scientists, providing expert consultation on ML/Gen AI data collections and managing customer relationships. You'll drive business value through technical advisory and partnership building, creating and managing workstreams that delight our customers and deliver meaningful change for the models that back them. Key job responsibilities Drive and document effective ML/GenAI solutions for customer requests, transforming complex research objectives into clear, actionable data collection requirements Coordinate across teams to ensure seamless delivery and stakeholder alignment Own relationships with customer scientists, becoming their go-to partner for ML data solutions Provide consultation on ML workflow capabilities, helping customers maximize value Monitor and optimize collection health metrics to ensure customer success Drive customer adoption through providing technical value and the provision of an exemplary customer experience. You'll also: Guide customers on workflow feasibility and data collection best practices Collaborate with implementation teams to define and validate technical requirements Evaluate scalability of annotation scenarios and provide strategic recommendations Influence technical documentation and guidelines Basic Qualifications: - Demonstrated experience in effectively defining optimal data creation strategies and executing them - Associate's degree or equivalent work experience - 2+ years of experience in ML data operations, with a strong understanding of data annotation/ML workflows and concepts - Outstanding customer communication and management skills, especially in technical consultation - Ability to translate complex technical concepts into tactical applications Preferred Qualifications: - Bachelor's degree in Business, Computer Science, or related field - Working knowledge of JSON, Command Line, and Python - Project management expertise - Technical account management e
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