Amazon Support Services Costa Rica SRL

Project/Program/Product Management--Technical, Technical Account Management, Artificial Intelligence

DataSolutionsLead,DataCollectionExcellence

$35000–55000k ~AI est. Heredia, Heredia, Costa Rica FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Lead candidates.

The Brief

“Data Solutions Lead, Data Collection Excellence at Amazon Support Services Costa Rica SRL. Skills: ML data solutions, Customer consultation, Data collection requirements. Drive and document ML/GenAI solutions. Transform research objectives into requirements”

What You'll Achieve.

Deliver meaningful change for models; Maximize customer value

Industry & Context.

Project/Program/Product Management Technical, Technical Account Management, Artificial Intelligence

What They're Looking For.

Must Have

2+ years of experience in ML data operations, Understanding of data annotation/ML workflows, Outstanding customer communication and management skills, Technical consultation skills

Nice to Have

Bachelor's degree in Business, Computer Science, or related field, Working knowledge of JSON, Working knowledge of Command Line, Working knowledge of Python, Project management expertise, Technical account management experience, Background in customer success, Background in solution consulting

What You'll Do.

Drive and document ML/GenAI solutions

Transform research objectives into requirements

Coordinate across teams for delivery

Own relationships with customer scientists

Provide consultation on ML workflow capabilities

Monitor and optimize collection health metrics

Ensure customer success

Drive customer adoption

Provide technical value

Provide exemplary customer experience

Guide customers on workflow feasibility

Guide customers on data collection best practices

Collaborate with implementation teams

Define technical requirements

Validate technical requirements

Evaluate scalability of annotation scenarios

Provide strategic recommendations

Influence technical documentation

Influence technical guidelines

How You'll Work.

Team & Collaboration

Customer scientists; Implementation teams

Communication Scope

Customer communication; Technical consultation

Process & Methodology

Project management

Full Job Description

As a Data Solutions Lead, you'll be the trusted advisor for our AGI-DS scientists, providing expert consultation on ML/Gen AI data collections and managing customer relationships. You'll drive business value through technical advisory and partnership building, creating and managing workstreams that delight our customers and deliver meaningful change for the models that back them. Key job responsibilities Drive and document effective ML/GenAI solutions for customer requests, transforming complex research objectives into clear, actionable data collection requirements Coordinate across teams to ensure seamless delivery and stakeholder alignment Own relationships with customer scientists, becoming their go-to partner for ML data solutions Provide consultation on ML workflow capabilities, helping customers maximize value Monitor and optimize collection health metrics to ensure customer success Drive customer adoption through providing technical value and the provision of an exemplary customer experience. You'll also: Guide customers on workflow feasibility and data collection best practices Collaborate with implementation teams to define and validate technical requirements Evaluate scalability of annotation scenarios and provide strategic recommendations Influence technical documentation and guidelines Basic Qualifications: - Demonstrated experience in effectively defining optimal data creation strategies and executing them - Associate's degree or equivalent work experience - 2+ years of experience in ML data operations, with a strong understanding of data annotation/ML workflows and concepts - Outstanding customer communication and management skills, especially in technical consultation - Ability to translate complex technical concepts into tactical applications Preferred Qualifications: - Bachelor's degree in Business, Computer Science, or related field - Working knowledge of JSON, Command Line, and Python - Project management expertise - Technical account management e

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