Branching Minds
Education Management
DataServicesGeneralist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Data Services Generalist at Branching Minds. Skills: Data Services, Customer Support, Data Integration. Guide customers through data onboarding. Integrate data”
What You'll Achieve.
Improve outcomes; Eliminate achievement gaps; Save teachers time; Maximize platform use; Meet KPI targets
Industry & Context.
Troubleshoot data issues; Resolve customer data inquiries; Multi-step problems
What They're Looking For.
Must Have
2-3 years customer-facing data support, Translate data concepts, Guide complex processes, Work through multi-step problems, Knowledge of EdTech data, Prioritize multiple needs, Organize time, Track and maintain data, Microsoft Excel proficiency, Great oral skills, Great written skills, Great interpersonal skills, Enhance technical skill set, Improve education, Commitment to equity, Comfortable with startup culture, Organized with multiple priorities
Nice to Have
Proficiency with data validation in Excel/Google Sheets, Familiarity with SQL, Database querying for data validation, Experience with data integration tools, Experience with APIs, Experience with SFTP file transfers, Interpret CSV/flat files, Interpret XML, Interpret JSON formats
What You'll Do.
Guide customers through data onboarding
Understand customer goals
Understand customer data systems
Understand integration needs
Translate needs into requirements
Connect customer systems to platform
Create implementation plans
Execute implementation plans
Adapt implementation plans
Maintain communication with customers
Troubleshoot data issues
Identify risks proactively
Document implementation processes
Track implementation decisions
Advocate customer needs
Provide customer support
Resolve customer data inquiries
Adhere to KPI targets
Review customer data files
Validate customer data files
Ingest customer data files
Provide feedback on errors
Provide feedback on formatting
Maintain customer data profiles
Address ongoing data needs
Facilitate district expansions
Facilitate outreach for data sharing
Execute escalation process
Coordinate across internal teams
Ensure timely customer communication
Support customers with new integrations
Support changes in data-sharing
Act as subject matter expert
Translate technical concepts
Deliver ongoing data support
Ensure customer needs are met
How You'll Work.
Team & Collaboration
Internal teams; Customer Success Managers; District partners; Internal teams
Communication Scope
Oral communication; Written communication; Interpersonal skills; Customer service
Process & Methodology
Implementation plans
Full Job Description
### Who We Are & What We Do: Branching Minds’ mission is to empower all educators to effectively, efficiently, and equitably support the holistic needs of their students; and to create a path to academic and personal success for every learner. Already supporting over 1,500,000 students across 400+ districts from over 40 states, our vision is to be the most effective national K12 school district solution for achieving high-fidelity MTSS/RTI; consistently demonstrating our ability to save teachers' planning/documenting time, improve outcomes of our students, and eliminate achievement gaps. We don’t play by the rules of traditional organizations. We get to be innovative in the solutions we develop for our partners and the way we conduct our business for ourselves. Branching Minds is also a Benefit Corporation. We prioritize mission alongside profit. We embrace self-management, transparency, collaboration, initiative, and making a difference in the world. If using innovation to reimagine education in service of equity energizes you -- join our team! ### The Calling: The **Data Services Generalist** at Branching Minds is a flexible role designed to support customer data needs across the lifecycle, supporting both new customer implementations and ongoing data services. This role will flex to provide hands-on support where needed most, whether that’s managing implementations during peak onboarding seasons or supporting existing customers’ data services throughout the year. The Generalist role is pivotal in ensuring customers have a seamless, accurate, and efficient data experience that maximizes their use of the Branching Minds platform. ### What You'll Do: * Guide customers through the data onboarding process, including data integration and platform configuration. * Work with designated customers to understand their goals, data systems, and integration needs, translating them into BRM platform requirements. * Connect customer systems (rostering, assessments, student track
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