Branching Minds

Education Management

DataServicesGeneralist

₹15–25L ~AI est. Remote FULL TIME Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid+ candidates.

The Brief

“Data Services Generalist at Branching Minds. Skills: Data Services, Customer Support, Data Integration. Guide customers through data onboarding. Integrate data”

What You'll Achieve.

Improve outcomes; Eliminate achievement gaps; Save teachers time; Maximize platform use; Meet KPI targets

Industry & Context.

Education Management
Problems you'll solve

Troubleshoot data issues; Resolve customer data inquiries; Multi-step problems

What They're Looking For.

Must Have

2-3 years customer-facing data support, Translate data concepts, Guide complex processes, Work through multi-step problems, Knowledge of EdTech data, Prioritize multiple needs, Organize time, Track and maintain data, Microsoft Excel proficiency, Great oral skills, Great written skills, Great interpersonal skills, Enhance technical skill set, Improve education, Commitment to equity, Comfortable with startup culture, Organized with multiple priorities

Nice to Have

Proficiency with data validation in Excel/Google Sheets, Familiarity with SQL, Database querying for data validation, Experience with data integration tools, Experience with APIs, Experience with SFTP file transfers, Interpret CSV/flat files, Interpret XML, Interpret JSON formats

What You'll Do.

Guide customers through data onboarding

Understand customer goals

Understand customer data systems

Understand integration needs

Translate needs into requirements

Connect customer systems to platform

Create implementation plans

Execute implementation plans

Adapt implementation plans

Maintain communication with customers

Troubleshoot data issues

Identify risks proactively

Document implementation processes

Track implementation decisions

Advocate customer needs

Provide customer support

Resolve customer data inquiries

Adhere to KPI targets

Review customer data files

Validate customer data files

Ingest customer data files

Provide feedback on errors

Provide feedback on formatting

Maintain customer data profiles

Address ongoing data needs

Facilitate district expansions

Facilitate outreach for data sharing

Execute escalation process

Coordinate across internal teams

Ensure timely customer communication

Support customers with new integrations

Support changes in data-sharing

Act as subject matter expert

Translate technical concepts

Deliver ongoing data support

Ensure customer needs are met

How You'll Work.

Team & Collaboration

Internal teams; Customer Success Managers; District partners; Internal teams

Communication Scope

Oral communication; Written communication; Interpersonal skills; Customer service

Process & Methodology

Implementation plans

Full Job Description

### Who We Are & What We Do: Branching Minds’ mission is to empower all educators to effectively, efficiently, and equitably support the holistic needs of their students; and to create a path to academic and personal success for every learner. Already supporting over 1,500,000 students across 400+ districts from over 40 states, our vision is to be the most effective national K12 school district solution for achieving high-fidelity MTSS/RTI; consistently demonstrating our ability to save teachers' planning/documenting time, improve outcomes of our students, and eliminate achievement gaps. We don’t play by the rules of traditional organizations. We get to be innovative in the solutions we develop for our partners and the way we conduct our business for ourselves. Branching Minds is also a Benefit Corporation. We prioritize mission alongside profit. We embrace self-management, transparency, collaboration, initiative, and making a difference in the world. If using innovation to reimagine education in service of equity energizes you -- join our team! ### The Calling: The **Data Services Generalist** at Branching Minds is a flexible role designed to support customer data needs across the lifecycle, supporting both new customer implementations and ongoing data services. This role will flex to provide hands-on support where needed most, whether that’s managing implementations during peak onboarding seasons or supporting existing customers’ data services throughout the year. The Generalist role is pivotal in ensuring customers have a seamless, accurate, and efficient data experience that maximizes their use of the Branching Minds platform. ### What You'll Do: * Guide customers through the data onboarding process, including data integration and platform configuration. * Work with designated customers to understand their goals, data systems, and integration needs, translating them into BRM platform requirements. * Connect customer systems (rostering, assessments, student track

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