Commvault
cyber resilience
DataProtectionEngineer
Neural analysis suggests this role is
optimal for Mid candidates.
“Data Protection Engineer at Commvault. Skills: Data Protection, Commvault solutions, Troubleshooting. Interact with customers. Solve customer problems”
Industry & Context.
Excellent diagnostic and troubleshooting skills; Demonstrable ability to apply ticket data, product documentation and other resources to research and resolve client technical issues
Work remotely on enterprise level customers and dark sites
What They're Looking For.
Must Have
5+ years of experience in Technical Support or System administration/operations, Experience with modern Operating Systems, Networking Concepts, Computer Security concepts, Solid understanding of Commvault solutions, Understanding backup theory and design, Backup and data management fundamentals, Demonstrable ability to apply ticket data, product documentation and other resources to research and resolve client technical issues, customer services/satisfaction ethic, Excellent telephone etiquette, verbal communication and listening skills, Solid written communication skills, Solid attention to detail, Technical ability to learn new technologies quickly, Must be able to work productively and autonomously, must be able to multi-task and effectively prioritize, Customer focused approach, customer service skills, Very well organized, able to effectively prioritize work
Nice to Have
experience in Storage, Backup, Infrastructure
What You'll Do.
Interact with customers
Solve customer problems
Troubleshoot and resolve issues
Maintain case ownership
Keep customers advised of progress
Meet/exceed customer goals
Enhance service delivery
Support company goals
Work independently and as a team
Come up with best solutions
Develop domain expertise
Exercise good judgment
Close incidents for known errors
Increase areas for improvement
Keep current on new releases
Pursue ongoing training
Deliver effectively to Customers
Maintain accuracy of reports/audits
Maintain accuracy of client documentation
Ensure journal entries are accurate
Maintain awareness of Customer base
Ensure delivery against obligations
Architect Commvault software solutions
Address customer needs
Suggest solutions proactively
Expand and improve deployment
Develop requirements and design
Implement and test enhancements
Contribute to development of methodologies
Contribute to reporting tools
Contribute to monitoring tools
Develop domain expertise of client/partners
Work independently with focused direction
Make valuable contributions
Give to overall team performance
How You'll Work.
Team & Collaboration
Work independently and as a team; Contribute to overall team performance; Work in a highly technical team environment
Communication Scope
Excellent telephone etiquette; verbal communication; listening skills; Solid written communication skills
Full Job Description
Recruitment Fraud Alert We’ve learned that scammers are impersonating Commvault team members—including HR and leadership—via email or text. These bad actors may conduct fake interviews and ask for personal information, such as your social security number. What to know: Commvault does not conduct interviews by email or text. We will never ask you to submit sensitive documents (including banking information, SSN, etc) before your first day. If you suspect a recruiting scam, please contact us at [email protected] About Commvault Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data. Data Protection Engineer The Opportunity We have an outstanding opportunity for a Data Protection Engineer in our Commvault Managed Services team. This team will interact directly with customers and customer environments to provide day-to-day operational management of our customer’s Commvault solution. The ideal candidate will have experience within the areas of incident management, ticket handling, release/changes, performance monitoring, basic trouble shooting, run book management, infrastructure management and technical process consistency. What you’ll do… Successfully interact with customers through phone and email as you solve their problems Troubleshoot and resolve complex customer issues Maintain case ownership and keep customers advised of progress on their issues by contacting them periodically with updates. Consistently meet/exceed customer account
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