DataOperationsQALead

Do you want to take the first step in making Filipinos’ lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation! G ka ba? Join the G Nation today! The Data Operations QA Lead is responsible for ensuring accurate, secure, and efficient execution of campaign bases across CRM platforms. The role manages data operations delivery aligned with agreed SLAs and governance standards while optimizing audience setup, data structures, and campaign scheduling. This role will also drive process improvements and strengthen collaboration across Data, Campaign Management, and Business teams to support scalable and reliable CRM operations. **You will be responsible for the following:** * Ensure campaign bases are executed accurately, securely, and efficiently across all CRM platforms * Manage delivery of data operations services based on agreed SLAs, deadlines, and lead times * Oversee data governance to ensure compliance, proper usage, and optimization of data resources * Develop expertise in existing data platforms and recommend optimal audience setup, data structures, and scheduling * Work closely with stakeholders to align campaign specifications, audience definitions, communication plans, and timelines * Drive continuous improvement initiatives across Data, Campaign Management, and Business teams * Support campaign optimization efforts to improve targeting, customer relevance, and conversion performance * Ensure operational accuracy and quality across CRM workflows and campaign execution **We are looking for:** * Bachelor’s degree in Data Science, Computer Science, Statistics, Mathematics, Economics, or related field * Proven experience in data operations, campaign management, CRM operations, or data analytics * Strong knowledge of SQL, Python, R, or other data-related tools and programming languages * Experience working with CRM platforms, audience segment