Swbc
DataIntegrityRepresentative
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“Data Integrity Representative at Swbc. Skills: data integrity, quality control, escrow payments. Perform in-line quality control reviewing insurance updates. Research and verify insurance updates and payments”
What You'll Achieve.
highest degree of accuracy, quality, and efficiency
Industry & Context.
analytical skills
Able to sit for long periods of time, Able to lift 10-20 lbs., Substance-Free Workplace, pre-employment drug testing, does not hire tobacco users
What They're Looking For.
Must Have
High School diploma or GED equivalent, Minimum two (2) years of high-level data researching, monitoring, and/or validating electronic or related experience, Knowledge of mortgage escrow accounts or homeowners insurance, Intermediate to advanced computer skills to include databases, Microsoft Access, and MS Excel, organizational and analytical skills with attention to detail, verbal and written communication skills, Excellent customer service skills, Able to type 35 WPM accurately, Able to operate most general office machines, Able to sit for long periods of time while validating and/or entering data, or performing other sedentary duties, Able to lift 10-20 lbs. of reports or other documents
Nice to Have
Experience within the insurance, mortgage, or banking industry
What You'll Do.
Perform in-line quality control reviewing insurance updates
Research and verify insurance updates and payments
and verify insurance data accuracy
Make outbound calls to verify insurance coverage
or modify insurance and escrow payment data
Validate and/or correct insurance updates and escrow disbursement information
Resolve escrow disbursement discrepancies
Disburse insurance premium payments manually
Make adjustments to insurance lines
Review Exception Report for discrepancies
or WebServices as needed
Review At-or-Near Expired Report
Review Follow-up Database and Reconciliation Database
Maintain service level objectives for task/CIT received
Process Escrow Rush payment requests
Provide follow-up on escrow loan cancellation notices
Assist with keying escrow exceptions
Perform time-sensitive account maintenance
Enter updates to insurance data
Perform data processing/customer service functions
How You'll Work.
Communication Scope
verbal and written communication skills
Full Job Description
SWBC is seeking a talented individual to perform in-line quality control by reviewing, researching, and verifying all insurance updates and payments on escrow loans. This role interprets, sorts, and verifies accuracy of pertinent insurance data. This role makes necessary outbound calls and/or researching insurance carrier websites to verify and update insurance coverage and enters, edits, or modifies pertinent insurance and escrow payment data into AS400, LPS, Citrix, and FiServ database systems. ** _Why you 'll love this role:_** In this role, you will help overall operations quality by performing inline quality control before updates can be locked into the system. If you enjoy thinking analytically and working behind the scenes, this is the role for you. **_Essential duties include the following:_** * Validates and/or corrects insurance updates and escrow disbursement information by reviewing the Billing Edit Report for all daily escrow accounts to ensure entries are accurately, completely, and adhering to department procedures. * Resolves escrow disbursement discrepancies by researching the loan and making an outbound call to the insurance agency/company to obtain required information. * Disburses insurance premium payments manually for all FiServ and WebServices clients. * Makes necessary adjustments to insurance lines based on data found on reports, documents, or notes on AS400 history. * Reviews Exception Report for discrepancies and update AS400, FiServ, or WebServices as needed to ensure the client is receiving updated and current information. * Reviews the At-or-Near Expired Report to ensure all call attempts have been made and escrow payment information has been obtained to ensure payment is processed timely. * Reviews the Follow-up Database and Reconciliation Database to ensure the loan is processed correctly to include, but not limited to, researching, making additional outbound call attempts, obtaining payment information, contacting the client, opening
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