DataInsightsLead

The Data Insights Lead is a senior technical and people leadership role responsible for building and scaling trusted data, reporting, and analytics capabilities that support operational decision making across Canadian Operations. This role leads to the development of curated data models, standardized KPIs, executive reporting, self-service analytics, and embedded data governance to improve consistency, trust, and speed of insight delivery. The role also serves as a key partner to senior leaders and executives, translating complex operational data into clear, actionable insights that support strategic planning, performance management, and informed decision making across the organization. This position is for a technical leader with people management experience who operates as a player coach, providing hands on leadership while establishing standards, governance, and scalable analytics solutions across the organization. The successful candidate will work closely with senior business leaders, operational stakeholders, and executive audiences to shape reporting strategies, align KPI definitions, communicate performance narratives, and ensure the organization has the trusted data foundation needed to make faster, more confident decisions. **Position Responsibilities:** * Lead the delivery of trusted, scalable operational reporting and analytics across workforce, productivity, backlog, SLA, FTE, and cost metrics. * Build and maintain curated data models, semantic layers, and reusable reporting assets that enable a single source of truth. * Standardize KPI definitions and reporting logic across Operations, Workforce Management, Finance, and Leadership. * Deliver executive-ready dashboards and recurring reporting that improve visibility, decision-making, and performance management. * Enable self-service analytics through governed datasets, reusable logic, and clear guardrails for business users. * Strengthen data governance through improved ownership, documentation, data qu