OCBC Malaysia
DataEntryProcessor
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Data Entry Processor at OCBC Malaysia. Handle daily processing/data input. Verify completeness of requests and documents”
What You'll Achieve.
Achieves zero defect; Achieves zero customer complaints/ negative feedback; achieve good audit rating
What They're Looking For.
Must Have
Able to work fast, Able to work independently, Able to work under pressure
Nice to Have
Degree in any discipline
What You'll Do.
Handle daily processing/data input
Verify completeness of requests and documents
Process/perform data entry for verified requests
Check and ensure input accuracy
Attend to enquiries on processing status
Escalate exception cases to Team Lead
Observe and comply with policies/procedures
Perform ad-hoc assignments
Contribute feedback on process related issues
Completes processing of daily requests
Achieves zero customer complaints
Fully conversant with process/SLAs
Provide support functions
Support team lead in achieving KPI
How You'll Work.
Team & Collaboration
work as a team; Support team lead
Full Job Description
# **WHO WE ARE:** As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here. # * Handle daily processing/data input of customer requests on timely and accurate basis. * Verify completeness of the requests and documents and ensure all requests are properly authorized before processing. * Process/perform data entry for all verified requests on timely and accurate basis * Check and ensure all input performed by the Maker are accurate via online system check/online system approval. * Attend to enquiries on processing status of customer request/any issues pertaining to the request handling. * Escalate exception cases to Team Lead/Section Head promptly * Observe and comply with documented policies/procedures and regulatory requirements (e.g. Banking Secrecy, Anti-Money Laundering etc) * Perform ad-hoc assignments given by the Team Lead/Section Head/Head of Department. * Contribute and provide feedback to Team Lead or Section Head on process related issues and give suggestion for improvement * Completes processing of daily requests within the agreed Service Level Agreements (SLA) with Business Units
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