OCBC Malaysia
DataEntryProcessor
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Data Entry Processor at OCBC Malaysia. Handle daily processing/data input of customer requests. Verify completeness of requests and documents”
What You'll Achieve.
Achieves zero defect and operating losses; Achieves zero customer complaints/ negative feedback; Achieve good audit rating
What They're Looking For.
Must Have
Handle daily processing/data input of customer requests on timely and accurate basis, Verify completeness of the requests and documents and ensure all requests are properly authorized before processing, Process/perform data entry for all verified requests on timely and accurate basis, Check and ensure all input performed by the Maker are accurate via online system check/online system approval, Attend to enquiries on processing status of customer request/any issues pertaining to the request handling, Escalate exception cases to Team Lead/Section Head promptly, Observe and comply with documented policies/procedures and regulatory requirements, Perform ad-hoc assignments given by the Team Lead/Section Head/Head of Department, Contribute and provide feedback to Team Lead or Section Head on process related issues and give suggestion for improvement, Completes processing of daily requests within the agreed Service Level Agreements (SLA) with Business Units, Achieves zero defect and operating losses, Achieves zero customer complaints/ negative feedback, Fully conversant with process/ SLAs/ regulatory requirements, Provide support functions from time to time, Support team lead in achieving their KPI requirement and achieve good audit rating, Able to work fast, independently and under pressure
Nice to Have
Self-motivated and able to work as a team, Possess positive attitude and willingness to learn
What You'll Do.
Handle daily processing/data input of customer requests
Verify completeness of requests and documents
Process/perform data entry for verified requests
Check and ensure input accuracy
Attend to enquiries on processing status
Escalate exception cases promptly
Comply with policies/procedures and regulatory requirements
Perform ad-hoc assignments
Provide feedback on process issues
Complete processing within SLAs
Achieve zero defect and operating losses
Achieve zero customer complaints
Provide support functions
Support team lead in achieving KPI
How You'll Work.
Team & Collaboration
Work in friendly, supportive teams; Work as a team
Full Job Description
# **WHO WE ARE:** As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here. # * Handle daily processing/data input of customer requests on timely and accurate basis. * Verify completeness of the requests and documents and ensure all requests are properly authorized before processing. * Process/perform data entry for all verified requests on timely and accurate basis * Check and ensure all input performed by the Maker are accurate via online system check/online system approval. * Attend to enquiries on processing status of customer request/any issues pertaining to the request handling. * Escalate exception cases to Team Lead/Section Head promptly * Observe and comply with documented policies/procedures and regulatory requirements (e.g. Banking Secrecy, Anti-Money Laundering etc) * Perform ad-hoc assignments given by the Team Lead/Section Head/Head of Department. * Contribute and provide feedback to Team Lead or Section Head on process related issues and give suggestion for improvement * Completes processing of daily requests within the agreed Service Level Agreements (SLA) with Business Units
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