Monks
Marketing
DataEngagementManager
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“Data Engagement Manager at Monks. Skills: Client relationship management, Account growth, Service delivery, Strategic advisory. Own client relationship. Map client stakeholders”
What You'll Achieve.
Ensure clients see tangible value; Ensure clients see measurable value; Grow relationships; Expand scope of work; Achieve client KPIs; Deliver short-term wins; Deliver long-term capability uplift
Industry & Context.
Identify upsell opportunities; Monitor account health; Monitor renewal risk; Flag concerns early; Escalate risks promptly
What They're Looking For.
Must Have
3+ years in client-facing roles, 3+ years in account management, 3+ years in digital consulting, 3+ years in client services, Experience in data and analytics, Experience translating technical outputs to business value, Experience with enterprise procurement processes, Experience with complex billing structures
Nice to Have
Experience in data, analytics, or digital marketing, Familiarity with analytics platforms, Familiarity with digital marketing ecosystems, Experience with MarTech or data platforms, Experience with cloud environments, Experience with data engineering concepts, Experience with analytics engineering concepts
What You'll Do.
Own client relationship
Map client stakeholders
Build rapport with stakeholders
Act as single point of contact
Provide consistency and trust
Provide clear communication
Translate technical outputs to business value
Identify organic growth opportunities
Develop understanding of client business goals
Develop understanding of client data maturity
Develop understanding of client competitive landscape
Position Monks as strategic partner
Contribute to proposals
Contribute to SOW development
Contribute to commercial negotiations
Monitor account health
Monitor revenue trajectory
Lead response to concerns
Oversee delivery execution
Ensure engagements are on time
Ensure engagements are within scope
Ensure engagements are high standard
Maintain view of delivery status
Escalate risks promptly
Manage client expectations proactively
Define workstream priorities
Define resource requirements
Ensure work is signed off
Ensure work is documented
Communicate work clearly to client
Stay across data and analytics landscape
Share insights with clients
Help clients build data maturity roadmap
Advocate for initiatives
Provide recommendations on platform choices
Provide recommendations on architecture decisions
Provide recommendations on analytics strategy
Author Statements of Work
Manage Statements of Work
Manage financial reconciliation
Manage change control
Maintain account records
How You'll Work.
Team & Collaboration
Cross-functional environment; Onshore and offshore teams; Practice Leads; Director of Client Partnerships; Delivery team
Communication Scope
Written communication; Verbal communication; Presentations
Process & Methodology
Roadmap sessions, SOW management, Budget tracking, Change control
Full Job Description
Please note that we will never request payment or bank account information at any stage of the recruitment process. As we continue to grow our teams, we urge you to be cautious of fraudulent job postings or recruitment activities that misuse our company name and information. Please protect your personal information during any recruitment process. While Monks may contact potential candidates via LinkedIn, all applications must be submitted through our official website (monks.com/careers). About the Role We are looking for a client-first Engagement Manager to join our Sydney Data & Analytics team. This is a relationship-led role at its core - you will be the trusted face of Monks for a portfolio of enterprise clients, responsible for growing those relationships, expanding the scope of our work, and ensuring clients see tangible, measurable value from their investment in data. You bring experience in client services, account management, or digital consulting - and you know how to have a commercial conversation just as comfortably as a strategic one. You understand data and analytics well enough to translate complex outputs into business language that lands with senior stakeholders. Key Responsibilities Client Relationship Management Own the day-to-day and strategic relationship with a portfolio of enterprise clients across data and analytics engagements. Map client stakeholder landscapes — identify key decision-makers, influencers, and sponsors, and build strong rapport at each level. Act as the single point of contact, providing consistency, trust, and clear communication across all client teams. Translate complex technical delivery outputs into business value that resonates with client KPIs and executive stakeholders. Run regular client check-ins, QBRs, and roadmap sessions to maintain alignment and surface new opportunities. Account Growth & Commercial Expansion Proactively identify and pursue organic growth opportunities within existing accounts — new workstreams,
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