Amazon.com Services LLC
Operations, IT, Support Engineering, Machine Learning Data Operatio, customer service
DataCollectionAssociate,V-CARE
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Data Collection Associate, V-CARE at Amazon.com Services LLC. Follow clear instructions. Apply best responses to multiple choice situations”
Industry & Context.
Troubleshooting
Travel to multiple sites within 50 miles, Lift up to 30lbs, Work indoor/outdoor 4-5 days per week
What They're Looking For.
Must Have
Knowledge of Microsoft Office products, Reliable transportation
Nice to Have
Experience using Confluence, Experience using Quip, Experience using Jira, Experience using Salesforce, Experience moderating a 1:1 session with users independently in the field, Experience moderating sessions with users of different age and demographics, Consumer electronic research experience
What You'll Do.
Follow clear instructions
Apply best responses to multiple choice situations
Perform data collected related tasks
Adhere to data collection protocol
Follow SOP to complete project objectives
Work one-on-one with research participants
Moderate research process
Assist research participants
Support day-to-day operations of collection projects
Report on collection projects
Moderate collection projects
Own defined tasks within projects
Improve parts of the data collection processes
Deliver high quality work
Communicate internally with team members
Propose solutions for long term sustainability
Support several projects at one time
Accept re-prioritization as required
Perform basic troubleshooting tasks
Escalate technical issues as needed
Work indoor/outdoor in the field
Travel to multiple sites
How You'll Work.
Team & Collaboration
Partner closely with Program Coordinators; Partner closely with Data Collection Leads; Partner closely with Data Collection Specialists; Communicate internally with team members
Full Job Description
Data Collection Associates will follow clear instructions and apply the best responses to multiple choice situations. The ideal candidate will be organized, detail oriented and have excellent interpersonal skills. They should be able to perform data collected related tasks and procedures in assigned areas with guidance from Data Collection Specialists and Leads. Key job responsibilities Key job responsibilities * Partner closely with Program Coordinators/Data Collection Leads/Data Collection Specialists by adhering to data collection protocol and follow SOP to complete project objectives * Work one-on-one with research participants by moderating and assisting them through the research process to ensure research objectives are met * Support day-to-day operations of collection projects including reporting, moderating, etc * Own defined tasks within projects focused on improving parts of the data collection processes * Deliver high quality work under tight deadlines * Communicate internally with team members to identify issues and propose solutions for long term sustainability of processes * Support several projects at one time and accept re-prioritization as required * Perform basic troubleshooting tasks on any technical issues during collection and escalate as needed * Work indoor/outdoor 4-5 days per week in the field, traveling to multiple sites within 50 miles (this is not a remote role) * Lift up to 30lbs when needed Basic Qualifications: - Knowledge of Microsoft Office products and applications - Reliable transportation Preferred Qualifications: - Experience using Confluence, Quip, Jira, Salesforce - Experience moderating a 1:1 session with users independently in the field - Experience moderating sessions with users of different age and demographics is a big plus - Consumer electronic research experience Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los A
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