Amazon.com Services LLC

Operations, IT, Support Engineering, Machine Learning Data Operatio, customer service

DataCollectionAssociate,V-CARE

$0–0k Arlington, Virginia, United States FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid+ candidates.

The Brief

“Data Collection Associate, V-CARE at Amazon.com Services LLC. Adhere to data collection protocol. Follow SOP to complete project objectives”

Industry & Context.

Operations, IT, Support Engineering, Machine Learning Data Operatio, customer service
Problems you'll solve

Troubleshooting

Eligibility Requirements

Work indoor/outdoor 4-5 days per week, Travel to multiple sites, Lift up to 30lbs

What They're Looking For.

Must Have

Knowledge of Microsoft Office products, Reliable transportation

Nice to Have

Experience in research, Experience in data collection, Experience using Confluence, Experience using Quip, Experience using Jira, Experience using Salesforce, End-to-end experience with data collections, Hands-on experience with data collections, Experience moderating a 1:1 session, Experience moderating sessions with users of different age, Experience moderating sessions with users of different demographics, Consumer electronic research experience

What You'll Do.

Adhere to data collection protocol

Follow SOP to complete project objectives

Work one-on-one with research participants

Moderate research participants

Assist research participants

Support day-to-day operations of collection projects

Report on collection projects

Moderate collection projects

Own defined tasks within projects

Improve parts of data collection processes

Deliver high quality work

Communicate internally with team members

Propose solutions for sustainability of processes

Support several projects at one time

Accept re-prioritization as required

Perform basic troubleshooting tasks

Escalate technical issues

How You'll Work.

Team & Collaboration

Partner with Program Coordinators; Partner with Data Collection Leads; Partner with Data Collection Specialists

Full Job Description

Data Collection Associates will follow clear instructions and apply the best responses to multiple choice situations. The ideal candidate will be organized, detail oriented and have excellent interpersonal skills. They should be able to perform data collected related tasks and procedures in assigned areas with guidance from Data Collection Specialists and Leads. Key job responsibilities Key job responsibilities * Partner closely with Program Coordinators/Data Collection Leads/Data Collection Specialists by adhering to data collection protocol and follow SOP to complete project objectives * Work one-on-one with research participants by moderating and assisting them through the research process to ensure research objectives are met * Support day-to-day operations of collection projects including reporting, moderating, etc * Own defined tasks within projects focused on improving parts of the data collection processes * Deliver high quality work under tight deadlines * Communicate internally with team members to identify issues and propose solutions for long term sustainability of processes * Support several projects at one time and accept re-prioritization as required * Perform basic troubleshooting tasks on any technical issues during collection and escalate as needed * Work indoor/outdoor 4-5 days per week in the field, traveling to multiple sites within 50 miles (this is not a work from home role) * Lift up to 30lbs when needed Basic Qualifications: - Knowledge of Microsoft Office products and applications - A good sense of humor, a positive attitude and great team work skills - Reliable transportation Preferred Qualifications: - Experience in research or data collection - Experience using Confluence, Quip, Jira, Salesforce - End-to-end, hands-on experience with aspects of data collections (recruiting, moderation, reporting) - Experience moderating a 1:1 session with users independently in the field - Experience moderating sessions with users of different age and de

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