Amazon.com Services LLC
Operations, IT, Support Engineering, Machine Learning Data Operatio, customer service
DataCollectionAssociate,V-CARE
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Data Collection Associate, V-CARE at Amazon.com Services LLC. Adhere to data collection protocol. Follow SOP to complete project objectives”
Industry & Context.
Troubleshooting
Work indoor/outdoor 4-5 days per week, Travel to multiple sites, Lift up to 30lbs
What They're Looking For.
Must Have
Knowledge of Microsoft Office products, Reliable transportation
Nice to Have
Experience in research, Experience in data collection, Experience using Confluence, Experience using Quip, Experience using Jira, Experience using Salesforce, End-to-end experience with data collections, Hands-on experience with data collections, Experience moderating a 1:1 session, Experience moderating sessions with users of different age, Experience moderating sessions with users of different demographics, Consumer electronic research experience
What You'll Do.
Adhere to data collection protocol
Follow SOP to complete project objectives
Work one-on-one with research participants
Moderate research participants
Assist research participants
Support day-to-day operations of collection projects
Report on collection projects
Moderate collection projects
Own defined tasks within projects
Improve parts of data collection processes
Deliver high quality work
Communicate internally with team members
Propose solutions for sustainability of processes
Support several projects at one time
Accept re-prioritization as required
Perform basic troubleshooting tasks
Escalate technical issues
How You'll Work.
Team & Collaboration
Partner with Program Coordinators; Partner with Data Collection Leads; Partner with Data Collection Specialists
Full Job Description
Data Collection Associates will follow clear instructions and apply the best responses to multiple choice situations. The ideal candidate will be organized, detail oriented and have excellent interpersonal skills. They should be able to perform data collected related tasks and procedures in assigned areas with guidance from Data Collection Specialists and Leads. Key job responsibilities Key job responsibilities * Partner closely with Program Coordinators/Data Collection Leads/Data Collection Specialists by adhering to data collection protocol and follow SOP to complete project objectives * Work one-on-one with research participants by moderating and assisting them through the research process to ensure research objectives are met * Support day-to-day operations of collection projects including reporting, moderating, etc * Own defined tasks within projects focused on improving parts of the data collection processes * Deliver high quality work under tight deadlines * Communicate internally with team members to identify issues and propose solutions for long term sustainability of processes * Support several projects at one time and accept re-prioritization as required * Perform basic troubleshooting tasks on any technical issues during collection and escalate as needed * Work indoor/outdoor 4-5 days per week in the field, traveling to multiple sites within 50 miles (this is not a work from home role) * Lift up to 30lbs when needed Basic Qualifications: - Knowledge of Microsoft Office products and applications - A good sense of humor, a positive attitude and great team work skills - Reliable transportation Preferred Qualifications: - Experience in research or data collection - Experience using Confluence, Quip, Jira, Salesforce - End-to-end, hands-on experience with aspects of data collections (recruiting, moderation, reporting) - Experience moderating a 1:1 session with users independently in the field - Experience moderating sessions with users of different age and de
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