Barclays
DataCentreOperationTechnician
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Data Centre Operation Technician at Barclays. Skills: Data Centre Operations, server-side break/fix support, racking and stacking servers, change and incident management. Monitor and maintain critical technology infrastructure. Resolve complex technical issues”
What You'll Achieve.
Minimise disruption to operations; Improve the service to customers and stakeholders; Ensure optimal performance; Ensure issues are known when they occur; Consistently driving continuous improvement; Deliver to a consistently excellent standard; Takes responsibility for end results of a team’s operational processing and activities; Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct; Contribute to the achievement of the objectives of the organisation sub-function
Industry & Context.
Resolve more complex technical issues; Analysis of system logs, error messages and user reports to identify the root causes; Resolve problems by identifying and selecting solutions through the application of acquired technical experience
Must be available to work overnight shifts (6:00 PM – 6:00 AM)
What They're Looking For.
Must Have
Prior experience in Data Centre Operations, Considerable expertise in server-side break/fix support, Must be available to work overnight shifts (6:00 PM – 6:00 AM), Proficiency in racking and stacking servers, including installing and managing network cabling, Solid understanding of change and incident management processes, with the ability to evaluate business and operational impact
Nice to Have
CompTIA Server+ certification (or equivalent), Experience operating and utilizing data centre test equipment, Ample communication skills, with the ability to clearly engage both technical and non-technical stakeholders to drive alignment and maintain transparency
What You'll Do.
Monitor and maintain critical technology infrastructure
Resolve complex technical issues
Minimize disruption to operations
Provision technical support for service management
Develop support model and service offering
Execute preventative maintenance tasks
Utilize monitoring tools/metrics
and address potential issues
Ensure optimal performance
Maintain knowledge base
Identify root causes of hardware
Provide resolution to issues
Fix or replace faulty hardware components
Apply configuration changes
Monitoring enhancements
Business continuity management
Front office specific support
Stakeholder management
Identify and remediate service impacting risks
Raise service impacting risks
Proactively assess support activities
Implement automations
Tune monitoring tools
How You'll Work.
Team & Collaboration
Partner with other functions and business areas; Act as contact point for stakeholders outside immediate function; Build network of contacts outside team and external to organisation
Communication Scope
Ample communication skills; clearly engage both technical and non-technical stakeholders; drive alignment; maintain transparency; Guide and persuade team members; communicate complex / sensitive information
Full Job Description
# **Job Description** **Purpose of the role** To effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations. **Accountabilities** * Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering to improve the service to customers and stakeholders. * Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance. * Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing. * Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes. * Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management. * Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues. * Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency. Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur. **Analyst Expectations** * To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement. * Requires in-depth technical knowledge and experience in their assigned area of expertise * Thorough understanding of the underlying principles and concepts within the area of expertise * They lead and supervise a team, gui
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