Amazon Data Services, Inc.
Technology
DataCenterTechnician-NightShift,DCCCommunities
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Data Center Technician - Night Shift, DCC Communities at Amazon Data Services, Inc.. Skills: Data center operations, Hardware troubleshooting, Network troubleshooting. Perform hardware diagnostics. Perform network diagnostics”
What You'll Achieve.
Meet or exceed defined service levels; Ensure availability; Ensure reliability
Industry & Context.
Troubleshooting; Problem-solving skills; Root cause analysis
Night Shift, Shift work, Days/nights/weekends/holidays, Traveling required, Lift up to 40 pounds, Group lifts for 41+ pounds, 24/7 environment participation, Primary responder rotation, After-hours support, Work in cramped environments, Work in elevated environments, Work in noisy environments, Bending, Lifting, Stretching, Reaching, Standing for 8+ hours, Walking for 8+ hours, Ascending ladders, Descending ladders, Ascending stairs, Descending stairs, Ascending gangways, Descending gangways, On-call duties
What They're Looking For.
Must Have
2+ years of Microsoft Office products, 2+ years of electrical and mechanical experience, Ability to work on a flexible schedule
Nice to Have
Experience in a data center, Experience in a mission critical facility, Associate or higher education in related field, Experience with reading and writing procedures, Experience with technical documents, Experience with engineering drawings
What You'll Do.
Perform hardware diagnostics
Perform network diagnostics
Perform physical repairs
Resolve issues impacting service availability
Participate in site-level project work
Perform server rack installations
Perform hardware break-fix
Troubleshoot network issues
Respond to operational incidents
Carry out network repairs
Carry out server hardware repairs
Carry out operating system repairs
Serve as primary contact point
Perform on-call duties
Participate in scheduled maintenance
Participate in change management activities
Contribute to documentation
Contribute to process improvement
Analyze operational issues
Interview new team members
Train new team members
Onboard new team members
Take ownership of technical issues
Engage other teams for resolution
Escalate issues to senior technicians
Escalate issues to management
Detect issues proactively
Report issues proactively
Enhance effectiveness through process innovation
How You'll Work.
Team & Collaboration
Internal stakeholders; External stakeholders; Engineers; Software developers; Vendors; Contractors; Cross-functional teams
Communication Scope
Effective communication
Full Job Description
Amazon Web Services (AWS) is looking for a Data Center Technician to join our growing infrastructure operations team. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. This role requires performing hardware and network diagnostics, followed by physical repairs. Additionally, the position includes a rotation schedule where team members are designated as the primary responders to rapidly resolve issues that impact service availability during their assigned shifts. All candidates should be willing to work both independently and with a team. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to being successful. In addition to hardware and network repair, candidates will install equipment, create documentation, innovate solutions, participate in site-level project work, and fix complex problems within the Data Center space. You will be required to work shift work that will include days/nights/weekends/holidays. Traveling within and outside of regional work area is required. All physical requirements are expected with reasonable accommodations: • Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41+ pounds • Ability to work in an environment that operates 24/7 with an ability to participate in primary responder rotation and provide after-hours support as needed • Working in cramped and/or elevated and/or noisy environments • Bending, lifting, stretching, reaching, standing and walking for up to 8+ hours a day • Ascending and descending ladders, stairs, and gangways safely and without limitation NOTE: Amazon is not able to provide sponsorship now or in the future for these positions. Eligible candidates must have work authorization without employer intervention to be considered. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In othe
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