Amazon Data Services, Inc.

Technology

DataCenterTechnician,DCCCommunities

$51–113k Tempe, Arizona, United States FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid+ candidates.

The Brief

“Data Center Technician, DCC Communities at Amazon Data Services, Inc.. Skills: Hardware troubleshooting, Network troubleshooting, Data center operations. Meet SLAs against trouble tickets. Perform hardware troubleshooting”

What You'll Achieve.

Meet or exceed service levels

Industry & Context.

Technology
Problems you'll solve

Problem solving; Troubleshooting

Eligibility Requirements

Lift up to 40 pounds, Group lifts 41+ pounds, Work in 24/7 environment, On-call rotation, After-hours support, Regional travel

What They're Looking For.

Must Have

1+ years computer hardware troubleshooting, 1+ years computer networking, High school or equivalent diploma

Nice to Have

Deal effectively with customers, Operate efficiently under pressure

What You'll Do.

Meet SLAs against trouble tickets

Perform hardware troubleshooting

Perform hardware repairs

Perform network repairs

Perform server hardware repairs

Perform OS related repairs

Perform server upgrades

Perform server rebuilds

Perform scheduled works

Interact with vendors

Interact with contractors

Contribute to team development

How You'll Work.

Team & Collaboration

Cross-functional teams; Team meetings

Full Job Description

Amazon Web Services (AWS) is seeking Data Center Technicians to support our customers in multiple locations. This position requires the successful candidate report to a site location. Amazon Web Services (AWS) is a fast paced technology company and a leader in the world of data centers. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. This position involves hardware and network diagnostics followed by physical repair and may include participation in an on-call rotation. All candidates should be willing to work both independently and with a team. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to being successful. In addition to hardware and network repair candidates will install equipment, create documentation, innovate solutions, and fix problems within the Data Center Space. This team works in an environment that operates 24/7. All physical requirements are expected with reasonable accommodations: * Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41+ pounds * Ability to work in an environment that operates 24/7 with an ability to participate in on-call rotation and provide after-hours support as needed * Some regional travel may be required NOTE: Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role. NOTE: Lump sum stipend will be provided to eligible candidates who relocate for this position. NOTE: If applying for positions in Oregon (OR) and Ohio (OH), these sites are within AWS GovCloud region. Effective May 15, 2017, logical access to the AWS GovCloud region will be restricted to Amazon employees who are U.S. Citizens (GovCloud may NOT be accessed from outside of the United States). Key job responsibilities · Working to meet SLA’s against assigned trouble tickets via a directed workflow. · Being first line touch point for ha

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