Amazon Data Services, Inc.
Operations, IT, Support Engineering, Data Center Operations, Cloud Computing
DataCenterTechnician,DCCCommunities
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Data Center Technician, DCC Communities at Amazon Data Services, Inc.. Skills: Data center operations, Hardware troubleshooting, Network troubleshooting. Perform server rack installations. Perform hardware break-fix”
What You'll Achieve.
Ensure seamless data center operations; Provide continual access to innovation; Deliver highest standards for safety; Deliver highest standards for security; Provide infinite capacity at lowest cost; Drive resolution of technical issues
Industry & Context.
Fix problems; Solve problems at root; Troubleshooting
Willing to work independently, Willing to work with a team, Traveling within regional work area, Traveling outside regional work area, Participate in group lifts, Work in cramped locations, Work in elevated locations, Stand and walk 8+ hours, Ascend/descend ladders, Ascend/descend stairs, Ascend/descend gangways, Work in noisy environment, Work shifts longer than 8 hours, Support 24/7 operations, Cover night shifts, Cover day shifts, Travel to/commute between data centers, Temporarily work at alternative sites, Travel over 50 miles, Commute less than 50 miles, Work shift work, Work weekends, Work holidays, Have reliable personal vehicle, Have valid driver's license
What They're Looking For.
Must Have
1+ years computer hardware troubleshooting, 1+ years computer networking, High school diploma or equivalent
Nice to Have
Experience dealing with customers, Operating efficiently under pressure, Associate's degree in relevant field, Knowledge of network design, Knowledge of network protocols, Layer 1/2 troubleshooting knowledge, Experience managing work through ticketing system, Experience in data center or critical environment
What You'll Do.
Perform server rack installations
Perform hardware break-fix
Troubleshoot network issues
Respond to operational incidents
Escalate incidents to senior technicians
Serve as primary contact point
Perform on-call duties
Participate in scheduled maintenance
Participate in change management
Contribute to documentation initiatives
Contribute to process improvement initiatives
Train new team members
Onboard new team members
Take ownership of technical issues
Engage other teams for resolution
Solve problems at their root
Understand broader context
Maintain service level agreements
Implement proactive issue detection
Report operational issues
How You'll Work.
Team & Collaboration
Collaborate with people across AWS; Work with internal stakeholders; Work with external stakeholders; Work with engineers; Work with software developers; Work with vendors; Work with contractors; Work with diverse team
Full Job Description
Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You'll play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide. Data Center Technicians should be willing to work both independently and with a team. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to success. In addition to hardware and network repair, candidates will install equipment, create documentation, innovate solutions, and fix problems within the data center space. This team works in an environment that operates 24/7. Traveling within and outside of the regional work area is required. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Key job responsibilities Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, esca
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