Amazon Data Services, Inc.
Technology
DataCenterTechnician,DCCCommunities
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Data Center Technician, DCC Communities at Amazon Data Services, Inc.. Skills: Data center operations, Hardware troubleshooting, Network troubleshooting. Perform server rack installations. Perform hardware break-fix”
What You'll Achieve.
Ensure seamless data center operations; Contribute to overall availability of AWS services; Provide seemingly infinite capacity at lowest cost
Industry & Context.
Troubleshooting; Problem solving; Root cause analysis
On-call rotation, Lifting and moving material up to 40 pounds, Working in cramped locations, Working in elevated locations, Bending, lifting, stretching, and reaching, Standing and walking for up to 8+ hours, Ascending and descending ladders, Ascending and descending stairs, Ascending and descending gangways, Work shifts longer than 8 hours, Support 24/7 operations, Covering night shifts, Covering day shifts, Travel to established locations for training, Travel over 50 miles, Commute less than 50 miles, Work shift work, Work weekends, Work holidays
What They're Looking For.
Must Have
1+ years of computer networking experience, 1+ years of Linux operating systems experience, Bachelor's degree in Information Technology, Bachelor's degree in Computer Science, Experience in computer networking, Experience working with Linux operating systems, Can lift and rack equipment up to 40 pounds, Experience with computer hardware troubleshooting, Experience with computer hardware repair, 1+ years of computer hardware experience, 18+ months of computer layer 1/2 networking experience, Ability to travel to or commute between data center locations, Willingness to temporarily work at alternative sites
Nice to Have
Can work in cramped spaces, Can work in elevated locations, Experience dealing effectively with customers, Operating efficiently under pressure, Experience managing work through a ticketing system, Experience with cabling infrastructure best practices, Experience working in a data center environment, Bachelor's degree or equivalent professional experience, Bachelor's degree or equivalent military experience, Industry standard certifications, Understanding of Linux operating systems, Behavioral interviewing experience, Hiring experience, Experience training new team members, Experience onboarding new team members
What You'll Do.
Perform server rack installations
Perform hardware break-fix
Troubleshoot network issues
Respond to operational incidents
Carry out routine network repairs
Carry out routine server hardware repairs
Carry out routine operating system repairs
Serve as a primary contact point
Perform on-call duties
Participate in scheduled maintenance
Participate in change management activities
Contribute to documentation
Contribute to process improvement initiatives
Analyze operational issues
Help interview new team members
Help train new team members
Help onboard new team members
Take ownership of technical issues
Engage other teams for resolution
Solve problems at their root
Understand the broader context
Maintain service level agreements
Implement proactive issue detection
Implement proactive issue reporting
Act in the absence of direction
Act in the absence of support
Improve effectiveness through process innovation
How You'll Work.
Team & Collaboration
Internal stakeholders; External stakeholders; Engineers; Software developers; Vendors; Contractors; Cross-functional teams
Communication Scope
Customer interaction
Process & Methodology
Change management
Full Job Description
Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You'll play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide. Data Center Technician position involves in-depth hardware and network diagnostics followed by physical repair as well as participating in an on-call rotation. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. NOTE: Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role. NOTE: Lump sum stipend will be provided to eligible candidates who relocate for this position. Key job responsibilities -Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, responding to operational incidents that impact service availability, and carrying out routine network, server hardware, and operating system repairs to contribute to the overall availability of AWS services
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