Amazon Data Services, Inc.

Operations, IT, Support Engineering, Data Center Operations, Cloud Computing

DataCenterTechnician,DCCCommunities

$56–125k Mesa, Arizona, United States FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid+ candidates.

The Brief

“Data Center Technician, DCC Communities at Amazon Data Services, Inc.. Skills: Data center operations, Hardware troubleshooting, Network diagnostics. Ensure availability and reliability of data center operations. Perform in-depth hardware diagnostics”

What You'll Achieve.

Meet or exceed defined service levels of data center operations

Industry & Context.

Operations, IT, Support Engineering, Data Center Operations, Cloud Computing
Problems you'll solve

Troubleshooting

Eligibility Requirements

On-call rotation, After-hours support, Regional travel, Work in cramped spaces, Work in elevated locations, Physical lifting

What They're Looking For.

Must Have

1+ years of computer networking experience, 1+ years of Linux operating systems experience, Bachelor's degree in Information Technology, Computer Science, or a related field, Experience with computer hardware troubleshooting and repair

Nice to Have

Can work in cramped spaces or in elevated locations while adhering to health & safety guidelines, Experience dealing effectively with customers during problem resolution and operating efficiently under pressure, Experience managing work and priorities through a ticketing system, Experience with cabling infrastructure best practices and methodologies, Experience working in a data center environment (racking and stacking gear, cable management, hot/cold aisle containment)

What You'll Do.

Ensure availability and reliability of data center operations

Perform in-depth hardware diagnostics

Perform in-depth network diagnostics

Perform physical repair

Participate in on-call rotation

Provide after-hours support

Lift and/or move up to 40 pounds

Participate in group lifts for 41+ pounds

Work in an environment that operates 24/7

Provide after-hours support as needed

Travel regionally as required

How You'll Work.

Team & Collaboration

Collaborate with people across AWS; Work with software engineers; Work with hardware engineers; Work with network engineers; Work with supply chain specialists; Work with security experts; Work with operations managers

Full Job Description

We are looking for Data Center Technicians to join our rapidly expanding team. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. This position involves in-depth hardware and network diagnostics followed by physical repair as well as participating in an on-call rotation. AWS Infrastructure Services (AIS) owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Key job responsibilities • Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41+ pounds • Ability to work in an environment that operates 24/7 with an ability to participate in on-call rotation and provide after-hours support as needed • Some regional travel may be required About the team Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Diverse Experie

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