Amazon Data Services, Inc.
Technology
DataCenterTechnician,DCCCommunities
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Data Center Technician, DCC Communities at Amazon Data Services, Inc.. Skills: Data center operations, Hardware troubleshooting, Network troubleshooting. Perform server rack installations. Perform hardware break-fix on various components”
What You'll Achieve.
Ensure seamless data center operations; Provide seemingly infinite capacity at the lowest possible cost; Deliver the highest standards for safety and security
Industry & Context.
Fix problems; Root cause analysis
Traveling within and outside of the regional work area is required, Requires working overnight hours, Work schedule may not be a standard 40hr work week, Requires working shift work that will include days/nights/weekends/holidays, Responsible for having a reliable personal vehicle and valid driver's license, Regularly lift and/or move up to 40 pounds, Participate in group lifts for 41+ pounds, Working in cramped and/or elevated locations, Bending, lifting, stretching, and reaching, Standing and walking for up to 8+ hours a day, Ascending and descending ladders, stairs, and gangways safely, Work in a noisy environment, Work shifts longer than 8 hours, Ability to travel to or commute between data center locations, Willingness to temporarily work at alternative sites, Travel (over 50 miles) or commute (less than 50 miles) to active data center sites
What They're Looking For.
Must Have
High school or equivalent diploma, 1+ years of computer/server hardware troubleshooting or related IT experience, Ability to work on a flexible schedule including days, nights, and/or weekends
Nice to Have
Experience working in a Data Center environment, An Associate’s degree, technical certification, or equivalent professional or military experience in a relevant field, Understanding of network design, protocols and layer 1/2 troubleshooting
What You'll Do.
Perform server rack installations
Perform hardware break-fix on various components
Troubleshoot network issues
Respond to operational incidents impacting service availability
Escalate to senior technicians and management as needed/required
Serve as a primary contact point for internal
Perform on-call duties
Participate in scheduled maintenance
Participate in change management activities
Contribute to documentation
Contribute to process improvement initiatives
Train and onboard new team members
Take ownership of technical issues
Engage other teams to drive resolution
Solve problems at their root
Understand the broader context
Maintain service level agreements
Implement proactive issue detection
Report operational issues
How You'll Work.
Team & Collaboration
Cross-functional teams; Collaborate with people across AWS
Communication Scope
Effective communication
Full Job Description
Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You'll play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide. Data Center Technicians should be willing to work both independently and with a team. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to success. In addition to hardware and network repair, candidates will install equipment, create documentation, innovate solutions, and fix problems within the data center space. This team works in an environment that operates 24/7. Traveling within and outside of the regional work area is required. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. This is a possible night shift/overnight role: It will require working overnight hours between approximately 6pm-8am. Work schedule may not be a standard 40hr work week. Specific days and hours may vary depending on
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