Amazon Data Services, Inc.
Administrative Support, Data Center Operations, Cloud Computing
DataCenterTechnician,DCCCommunities
“Data Center Technician, DCC Communities at Amazon Data Services, Inc.. Skills: Data center operations, Hardware repair, Network troubleshooting. Perform server rack installations. Perform hardware break-fix”
What You'll Achieve.
Meet defined service levels; Exceed defined service levels; Ensure highest reliability
Industry & Context.
Troubleshooting; Problem resolution
Primary responder rotation, Evening work, Weekend work, Holiday work, Night work, Independent work, Team work, 24/7 environment work, Travel within regional work area, Travel outside regional work area, Reliable personal vehicle, Valid driver's license, Lift up to 40 pounds, Group lifts for 41+ pounds, Work in cramped environments, Work in elevated environments, Work in noisy environments, Bending, Lifting, Stretching, Reaching, Standing for 8+ hours, Walking for 8+ hours, Ascending ladders, Descending ladders, Ascending stairs, Descending stairs, Ascending gangways, Descending gangways, After-hours support
What They're Looking For.
Must Have
1+ years data center operations, 1+ years IT support, 1+ years troubleshooting skills, Ability to resolve undefined technical problems, Willingness to participate in primary responder rotation, Support 24/7 data center operations
Nice to Have
Associate's degree, Technical certification, Equivalent professional experience, Equivalent military experience, Experience in Data Center environment, Manage work through ticketing system
What You'll Do.
Perform server rack installations
Perform hardware break-fix
Troubleshoot network issues
Respond to operational incidents
Escalate to senior technicians
Serve as primary contact point
Perform on-call duties
Participate in scheduled maintenance
Contribute to documentation
Initiate process improvement
Analyze operational issues
Train new team members
Take ownership of technical issues
Engage other teams for resolution
Solve problems at root
Understand broader context
Maintain service level agreements
Implement proactive issue detection
Report on service availability
How You'll Work.
Team & Collaboration
Cross-functional teams; Internal stakeholders; External stakeholders; Engineers; Software developers; Vendors; Contractors
Communication Scope
Effective communication
Process & Methodology
Change management
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