Amazon Data Services, Inc.

Operations, IT, Support Engineering, Data Center Operations, Cloud Computing

DataCenterTechnician

$51–113k Wink, Texas, United States FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid+ candidates.

The Brief

“Data Center Technician at Amazon Data Services, Inc.. Skills: Data center operations, Hardware repair, Network diagnostics. Ensure availability and reliability. Meet or exceed service levels”

What You'll Achieve.

Meet or exceed defined service levels

Industry & Context.

Operations, IT, Support Engineering, Data Center Operations, Cloud Computing
Problems you'll solve

Troubleshooting; Problem solving

Eligibility Requirements

On-call rotation, Physical data center activities, Lift and/or move up to 40 pounds, Group lifts for 41+ pounds, Work in cramped locations, Work in elevated locations, Bending, lifting, stretching, reaching, Standing and walking for up to 8+ hours, Ascend and descend ladders, Ascend and descend stairs, Ascend and descend gangways, Work in a noisy environment, Work shifts longer than 8 hours, Support 24/7 operations, Work shift work, Work days/nights/weekends/holidays

What They're Looking For.

Must Have

1+ years computer hardware troubleshooting, 1+ years computer networking, High school or equivalent diploma

Nice to Have

Experience dealing with customers, Operating efficiently under pressure

What You'll Do.

Ensure availability and reliability

Meet or exceed service levels

Perform hardware diagnostics

Perform network diagnostics

Perform physical repair

Participate in site-level project work

Engage in physical data center activities

Plan and track capacity

Troubleshoot hardware

Troubleshoot software

Take ownership of technical issues

Troubleshoot problems

Solve problems at root

Understand broader context

Maintain service level agreements

Implement proactive issue detection

Implement proactive issue reporting

How You'll Work.

Team & Collaboration

Work with a team; Collaborate with people across AWS

Communication Scope

Effective communication

Process & Methodology

Site-level project work

Full Job Description

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. We are looking for Data Center Technicians to join our rapidly expanding team. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. This position involves in-depth hardware and network diagnostics followed by physical repair as well as participating in an on-call rotation. All candidates should be willing to work both independently and with a team. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to being successful. In addition to hardware and network repair candidates will install equipment, create documentation, innovate solutions, participate in site-level project work, and fix complex problems within the Data Center Space. We are committed to developing a diverse workforce and we are even more committed to working with you to make that happen. Depending on the type of job, you will be required to engage in physical data center activities This includ

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