Amazon Data Services, Inc.
Operations, IT, Support Engineering, Data Center Operations, Cloud Computing
DataCenterTechnician
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Data Center Technician at Amazon Data Services, Inc.. Skills: Hardware troubleshooting, Network troubleshooting, Data center operations. Perform server rack installations. Perform hardware break-fix”
What You'll Achieve.
Contribute to overall availability; Maintain service level agreements
Industry & Context.
Troubleshooting; Problem solving; Root cause analysis
On-call rotation, Lifting up to 40 pounds, Working in cramped locations, Working in elevated locations, Bending, Lifting, Stretching, Reaching, Standing for 8+ hours, Walking for 8+ hours, Ascending ladders, Descending ladders, Ascending stairs, Descending stairs, Ascending gangways, Descending gangways, Work shifts longer than 8 hours, Work night shifts, Work day shifts, Travel to data center locations, Commute to data center locations, Work at alternative sites, Travel over 50 miles, Commute less than 50 miles, Work weekends, Work holidays
What They're Looking For.
Must Have
2+ years computer hardware troubleshooting, 2+ years IT-related experience, 2+ years computer networking troubleshooting, 2+ years network repair experience, Work flexible schedule, Work weekends, Work nights, Work holidays
Nice to Have
Knowledge of network design, Knowledge of network protocols, Knowledge of network troubleshooting, Knowledge of Linux Administration, Knowledge of Unix Administration, Bachelor's degree in IT, Experience in data center, Experience in critical environment, Experience training new team members, Experience onboarding new team members
What You'll Do.
Perform server rack installations
Perform hardware break-fix
Troubleshoot network issues
Respond to operational incidents
Carry out routine repairs
Serve as primary contact point
Perform on-call duties
Participate in scheduled maintenance
Participate in change management
Contribute to documentation
Contribute to process improvement
Interview new team members
Train new team members
Onboard new team members
How You'll Work.
Team & Collaboration
Internal stakeholders; External stakeholders; Engineers; Software developers; Vendors; Contractors; Cross-functional teams
Full Job Description
Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You'll play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide. Data Center Technician position involves in-depth hardware and network diagnostics followed by physical repair as well as participating in an on-call rotation. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. NOTE: Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role. NOTE: Lump sum stipend will be provided to eligible candidates who relocate for this position. Key job responsibilities - Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, responding to operational incidents that impact service availability, and carrying out routine network, server hardware, and operating system repairs to contribute to the overall availability of AWS services
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