Amazon Data Services, Inc.

Operations, IT, Support Engineering, Data Center Operations, Cloud Computing

DataCenterTechnician

$0–0k Wilmer, Texas, United States FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid+ candidates.

The Brief

“Data Center Technician at Amazon Data Services, Inc.. Skills: Data center operations, Hardware troubleshooting, Network troubleshooting. Perform server rack installations. Perform hardware break-fix on various components”

What You'll Achieve.

Ensure seamless data center operations; Provide seemingly infinite capacity at the lowest possible cost; Deliver the highest standards for safety and security; Drive resolution

Industry & Context.

Operations, IT, Support Engineering, Data Center Operations, Cloud Computing
Problems you'll solve

Fix problems; Troubleshooting; Root cause analysis

Eligibility Requirements

Traveling within and outside of the regional work area is required, Regularly lift and/or move up to 40 pounds, Participate in group lifts for 41+ pounds, Working in cramped and/or elevated locations, Bending, lifting, stretching, and reaching, Standing and walking for up to 8+ hours a day, Ascending and descending ladders, stairs, and gangways safely, Work in a noisy environment, Work shifts longer than 8 hours, Support 24/7 operations, Covering both night and day shifts, Travel to or commute between data center locations, Temporarily work at alternative sites, Travel (over 50 miles), Commute (less than 50 miles), Work shift work that will include days/nights/weekends/holidays, Have a reliable personal vehicle, Valid driver's license

What They're Looking For.

Must Have

1+ years of computer/server hardware troubleshooting, High school or equivalent diploma, Work a flexible schedule including weekends, nights, and holidays

Nice to Have

Knowledge of network design, protocols and Layer 1/2 troubleshooting, Associate's degree in a relevant field, Experience managing work and priorities through a ticketing system, Experience in a data center or other critical environment

What You'll Do.

Perform server rack installations

Perform hardware break-fix on various components

Troubleshoot network issues

Respond to operational incidents

Escalate to senior technicians and management

Serve as a primary contact point

Perform on-call duties

Participate in scheduled maintenance

Participate in change management activities

Contribute to documentation

Contribute to process improvement initiatives

Train new team members

Onboard new team members

Take ownership of technical issues

Engage other teams when needed

Solve problems at their root

Understand the broader context

Maintain service level agreements

Implement proactive issue detection

Implement proactive issue reporting

How You'll Work.

Team & Collaboration

Work with a team; Collaborate with people across AWS; Engage other teams

Communication Scope

Effective communication

Process & Methodology

Change management

Full Job Description

Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You'll play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide. Data Center Technicians should be willing to work both independently and with a team. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to success. In addition to hardware and network repair, candidates will install equipment, create documentation, innovate solutions, and fix problems within the data center space. This team works in an environment that operates 24/7. Traveling within and outside of the regional work area is required. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. NOTE: Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role. NOTE: Lump sum stipend will be provided to eligible candidates who relocate for this position. Key

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