Amazon Data Services, Inc.
Operations, IT, Support Engineering, Data Center Operations, Cloud Computing
DataCenterTechnician
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Data Center Technician at Amazon Data Services, Inc.. Skills: Data center operations, Hardware troubleshooting, Network troubleshooting. Perform server rack installations. Perform hardware break-fix on various components”
What You'll Achieve.
Ensure seamless data center operations; Provide seemingly infinite capacity at the lowest possible cost
Industry & Context.
Fix problems; Troubleshooting; Root cause analysis
Willing to work independently, Traveling within and outside regional work area required, On-call duties, Participate in scheduled maintenance, Lift and/or move up to 40 pounds, Participate in group lifts for 41+ pounds, Work in cramped and/or elevated locations, Bending, lifting, stretching, and reaching, Standing and walking for up to 8+ hours a day, Ascending and descending ladders, stairs, and gangways, Work in a noisy environment, Work shifts longer than 8 hours, Support 24/7 operations, Covering both night and day shifts, Travel to or commute between data center locations, Temporarily work at alternative sites, Travel (over 50 miles), Commute (less than 50 miles), Work shift work including days/nights/weekends/holidays, Have a reliable personal vehicle, Valid driver's license
What They're Looking For.
Must Have
1+ years of computer/server hardware troubleshooting, High school or equivalent diploma, Work a flexible schedule including weekends, nights, and holidays
Nice to Have
Knowledge of network design, protocols and Layer 1/2 troubleshooting, Associate's degree in a relevant field, Experience managing work and priorities through a ticketing system, Experience in a data center or other critical environment
What You'll Do.
Perform server rack installations
Perform hardware break-fix on various components
Troubleshoot network issues
Respond to operational incidents impacting service availability
Escalate to senior technicians and management
Serve as a primary contact point for stakeholders
Perform on-call duties
Participate in scheduled maintenance
Participate in change management activities
Contribute to documentation
Contribute to process improvement initiatives
Train new team members
Onboard new team members
Take ownership of technical issues
Engage other teams to drive resolution
Solve problems at their root
Understand the broader context
Maintain service level agreements
Implement proactive issue detection
Implement proactive issue reporting
How You'll Work.
Team & Collaboration
Work with a team; Collaborate with people across AWS; Engage other teams
Communication Scope
Effective communication
Process & Methodology
Change management
Full Job Description
Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You'll play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide. Data Center Technicians should be willing to work both independently and with a team. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to success. In addition to hardware and network repair, candidates will install equipment, create documentation, innovate solutions, and fix problems within the data center space. This team works in an environment that operates 24/7. Traveling within and outside of the regional work area is required. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. NOTE: Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role. NOTE: Lump sum stipend will be provided to eligible candidates who relocate for this position. Key
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