Amazon Data Services, Inc.
Operations, IT, Support Engineering, Data Center Operations, Cloud Computing
DataCenterTechnician
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Data Center Technician at Amazon Data Services, Inc.. Skills: Data center operations, Hardware troubleshooting, Network troubleshooting. Perform server rack installations. Perform hardware break-fix on various components”
What You'll Achieve.
Contribute to overall availability of AWS services
Industry & Context.
Troubleshooting; Problem solving; Root cause analysis
On-call rotation, Lifting up to 40 pounds, Working in cramped locations, Working in elevated locations, Bending, Lifting, Stretching, Reaching, Standing for 8+ hours, Walking for 8+ hours, Ascending ladders, Descending ladders, Ascending stairs, Descending stairs, Ascending gangways, Descending gangways, Work shifts longer than 8 hours, Support 24/7 operations, Work shifts including nights, Work shifts including days, Work shifts including weekends, Work shifts including holidays, Travel to or commute between data center locations, Temporarily work at alternative sites, Travel over 50 miles, Commute less than 50 miles
What They're Looking For.
Must Have
2+ years computer/server hardware troubleshooting, 2+ years computer layer 1/2 networking troubleshooting and repair, Work flexible schedule including weekends, nights, and holidays
Nice to Have
Knowledge of network design, protocols and troubleshooting, Knowledge of Linux/Unix Administration, Bachelor's degree in IT-related field or experience in professional or military IT-related roles, Experience in a data center or other critical environment, Experience training and onboarding new team members
What You'll Do.
Perform server rack installations
Perform hardware break-fix on various components
Troubleshoot network issues
Respond to operational incidents impacting service availability
Carry out routine network
Serve as primary contact point for internal and
Perform on-call duties
Participate in scheduled maintenance
Participate in change management activities
Contribute to documentation
Contribute to process improvement initiatives
Analyze operational issues
Help interview new team members
Help train new team members
Help onboard new team members
Take ownership of technical issues
Engage other teams to drive resolution
Solve problems at their root
Understand broader context
Maintain service level agreements
Implement proactive issue detection
Implement proactive issue reporting
How You'll Work.
Team & Collaboration
Internal stakeholders; External stakeholders; Engineers; Software developers; Vendors; Contractors
Process & Methodology
Change management
Full Job Description
Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You'll play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide. Data Center Technician position involves in-depth hardware and network diagnostics followed by physical repair as well as participating in an on-call rotation. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. NOTE: PDX is an AWS GovCloud region. As required by our contracts with the federal government, effective February 24, 2026, logical access to the AWS GovCloud region will be restricted to Amazon employees who are U.S. Citizens. (GovCloud may NOT be accessed from outside of the United States). NOTE: Lump sum stipend will be provided to eligible candidates who relocate for this position. Key job responsibilities • Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, responding to operational inciden
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