Amazon Data Services, Inc.
Technology
DataCenterTechnician
Neural analysis suggests this role is
optimal for Junior candidates.
“Data Center Technician at Amazon Data Services, Inc.. Skills: hardware break-fix, network troubleshooting, documentation, problem solving, server rack installations. Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, escalating to senior technicians and management as needed/required. Serving as a primary contact point for both internal and external stakeholders, ”
What You'll Achieve.
Maintain service level agreements through the implementation of proactive issue detection and reporting.
Industry & Context.
troubleshooting network issues; fix problems; root cause analysis; process improvement
Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role. Lump sum stipend will be provided to eligible candidates who relocate for this position. Physical requirements: Regularly lift and/or move up to 40 and participate in group lifts for 41+ pounds. Working in cramped and/or elevated locations. Bending, lifting, stretching, and reaching. Standing and walking for up to 8+ hours a day. Ascending and descending ladders, stairs, and gangways safely and without limitation. Work in a noisy environment. Work shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts).
What They're Looking For.
Must Have
1+ years of computer/server hardware troubleshooting or related IT experience. High school or equivalent diploma. Work a flexible schedule including weekends, nights, and holidays. Ability to travel to or commute between data center locations as needed. Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational. Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs. You will be responsible for having a reliable personal vehicle and valid driver's license to travel within the regional work area, as company transportation will not be provided.
Nice to Have
Knowledge of network design, protocols and Layer 1/2 troubleshooting. Associate's degree in a relevant field (e. g. , Computer Science, Networking Engineering), or experience in a relevant field (e. g. , Computer Science, Networking Engineering). Experience managing work and priorities through a ticketing system. Experience in a data center or other critical environment.
What You'll Do.
Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, escalating to senior technicians and management as needed/required.
Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors.
Performing on-call duties and participating in scheduled maintenance and change management activities.
Contributing to documentation and process improvement initiatives based on your analysis of operational issues.
Helping to train and onboard new team members.
How You'll Work.
Team & Collaboration
Join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. Data Center Technicians should be willing to work both independently and with a team.
Communication Scope
effective communication
Full Job Description
Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You'll play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide. Data Center Technicians should be willing to work both independently and with a team. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to success. In addition to hardware and network repair, candidates will install equipment, create documentation, innovate solutions, and fix problems within the data center space. This team works in an environment that operates 24/7. Traveling within and outside of the regional work area is required. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. NOTE: Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role. NOTE: Lump sum stipend will be provided to eligible candidates who relocate for this position. Key
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