Amazon Data Services, Inc.

Operations, IT, Support Engineering, Data Center Operations, Cloud Computing

DataCenterTechnician

$0–0k Sterling, Virginia, United States FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid+ candidates.

The Brief

“Data Center Technician at Amazon Data Services, Inc.. Skills: Data center operations, Hardware troubleshooting, Network troubleshooting. Perform server rack installations. Perform hardware break-fix”

What You'll Achieve.

Ensure seamless data center operations; Provide seemingly infinite capacity; Achieve lowest possible cost

Industry & Context.

Operations, IT, Support Engineering, Data Center Operations, Cloud Computing
Problems you'll solve

Troubleshooting; Problem solving; Root cause analysis

Eligibility Requirements

On-call rotation, Lifting up to 40 pounds, Working in cramped locations, Working in elevated locations, Bending, lifting, stretching, reaching, Standing and walking 8+ hours, Ascending/descending ladders/stairs, Work in industrial environment, Work shifts longer than 8 hours, Support 24/7 operations, Travel to/commute between data centers, Work at alternative sites, Travel over 50 miles, Commute less than 50 miles

What They're Looking For.

Must Have

2+ years computer networking experience, 2+ years Linux operating systems experience, Bachelor's degree in Information Technology, Computer Science degree, Computer networking experience, Linux operating systems experience, Lift and rack equipment up to 40 pounds, Computer hardware troubleshooting and repair experience, 18+ months computer/server hardware troubleshooting, 18+ months computer layer 1/2 networking experience

Nice to Have

Work in cramped spaces, Work in elevated locations, Adhere to health & safety guidelines, Deal effectively with customers, Operate efficiently under pressure, Manage work and priorities through ticketing system, Cabling infrastructure best practices, Data center environment experience, Racking and stacking gear experience, Cable management experience, Hot/cold aisle containment experience, Industry standard certification, Conduct interviews, Make effective hiring decisions, Manage a team, Train new members, Onboard new members, Bachelor's degree IT-related field, Professional experience IT-related field, Military experience IT-related field, Understanding of Linux operating systems

What You'll Do.

Perform server rack installations

Perform hardware break-fix

Troubleshoot network issues

Respond to operational incidents

Carry out routine network repairs

Carry out server hardware repairs

Carry out operating system repairs

Serve as primary contact point

Perform on-call duties

Participate in scheduled maintenance

Participate in change management

Contribute to documentation

Contribute to process improvement

Analyze operational issues

Help interview new team members

Train new team members

Onboard new team members

Take ownership of technical issues

Engage other teams for resolution

Solve problems at root

Understand broader context

Maintain service level agreements

Implement proactive issue detection

Implement proactive issue reporting

How You'll Work.

Team & Collaboration

Cross-functional teams; Internal stakeholders; External stakeholders; Engineers; Software developers; Vendors; Contractors

Full Job Description

Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You'll play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide. Data Center Technician position involves in-depth hardware and network diagnostics followed by physical repair as well as participating in an on-call rotation. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. NOTE: Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role. NOTE: Lump sum stipend will be provided to eligible candidates who relocate for this position. Physical Requirements: • Lifting and moving material up to 40 pounds each • Working in cramped and/or elevated locations • Bending, lifting, stretching, and reaching • Standing and walking for up to 8+ hours a day • Ascending and descending ladders, stairs, and gangways safely and without limitation • Work in an industrial environment • Work shift

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