Amazon Data Services, Inc.
Operations, IT, Support Engineering, Data Center Operations, Cloud Computing
DataCenterTechnician
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Data Center Technician at Amazon Data Services, Inc.. Skills: Data center operations, Hardware repair, Network troubleshooting. Perform server rack installations. Perform hardware break-fix”
What You'll Achieve.
Ensure seamless data center operations; Contribute to overall availability of AWS services
Industry & Context.
Troubleshooting; Problem solving; Root cause analysis
On-call rotation, Travel between data center locations, Work at alternative sites, Work shifts longer than 8 hours, Work night and day shifts, Lifting up to 40 pounds, Work in cramped locations, Work in elevated locations, Bending, lifting, stretching, reaching, Standing and walking 8+ hours, Ascend/descend ladders/stairs/gangways, Work in industrial environment, Travel over 50 miles
What They're Looking For.
Must Have
1+ years computer networking experience, 1+ years Linux operating systems experience, Bachelor's degree in IT or Computer Science, Computer hardware troubleshooting and repair experience, 2+ years computer hardware experience, 18+ months computer layer 1/2 networking experience, Lift and rack equipment up to 40 pounds
Nice to Have
Work in cramped spaces or elevated locations, Deal effectively with customers under pressure, Manage work and priorities through ticketing system, Cabling infrastructure best practices, Experience working in data center environment, Industry standard certifications, Understanding of Linux or similar OS, Behavioral interviewing and hiring experience, Experience training and onboarding new team members
What You'll Do.
Perform server rack installations
Perform hardware break-fix
Troubleshoot network issues
Respond to operational incidents
Carry out routine repairs
Serve as primary contact point
Perform on-call duties
Participate in maintenance
Participate in change management
Contribute to documentation
Contribute to process improvement
Help interview new team members
Train new team members
Onboard new team members
Take ownership of technical issues
Engage other teams for resolution
Troubleshoot and problem solve
Solve problems at root
Understand broader context
Maintain service level agreements
Implement proactive issue detection
Implement proactive issue reporting
How You'll Work.
Team & Collaboration
Internal stakeholders; External stakeholders; Engineers; Software developers; Vendors; Contractors; Cross-functional teams
Full Job Description
Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You'll play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide. Data Center Technician position involves in-depth hardware and network diagnostics followed by physical repair as well as participating in an on-call rotation. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. NOTE: Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role. NOTE: Lump sum stipend will be provided to eligible candidates who relocate for this position. Physical Requirements: • Lifting and moving material up to 40 pounds each • Working in cramped and/or elevated locations • Bending, lifting, stretching, and reaching • Standing and walking for up to 8+ hours a day • Ascending and descending ladders, stairs, and gangways safely and without limitation • Work in an industrial environment • Work shift
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