Amazon Data Services, Inc.
Operations, IT, Support Engineering, Data Center Operations, Cloud Computing
DataCenterTechnician
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Data Center Technician at Amazon Data Services, Inc.. Skills: Data center operations, Hardware troubleshooting, Network troubleshooting. Install equipment. Create documentation”
What You'll Achieve.
Maintain seamless data center operations; Ensure customers have continual access to innovation; Deliver the highest standards for safety and security; Provide seemingly infinite capacity at the lowest possible cost; Maintain service level agreements
Industry & Context.
Fix problems; Troubleshooting network issues; Solve problems at their root
Regularly lift and/or move up to 40 and participate in group lifts for 41+ pounds, Working in cramped and/or elevated locations, Bending, lifting, stretching, and reaching, Standing and walking for up to 8+ hours a day, Ascending and descending ladders, stairs, and gangways safely and without limitation, Work in a noisy environment, Work shifts longer than 8 hours to support 24/7 operations, Traveling within and outside of the regional work area is required, Ability to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs, Work shift work that will include days/nights/weekends/holidays, Responsible for having a reliable personal vehicle and valid driver's license
What They're Looking For.
Must Have
High school or equivalent diploma, 1+ years of computer/server hardware troubleshooting or related IT experience, Ability to work on a flexible schedule including days, nights, and/or weekends, Ability to travel to or commute between data center locations as needed, Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational, Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs
Nice to Have
Experience managing work and priorities through a ticketing system, Experience working in a Data Center environment, An Associate’s degree, technical certification, or equivalent professional or military experience in a relevant field (e. g. , computer science, networking engineering, etc. )
What You'll Do.
Fix problems within the data center space
Perform server rack installations
Perform hardware break-fix on various components
Troubleshoot network issues
Respond to operational incidents that impact service availability
Escalate to senior technicians and management as needed/required
Serve as a primary contact point for both
Perform on-call duties
Participate in scheduled maintenance and change management activities
Contribute to documentation and process improvement initiatives based
Help to train and onboard new team members
Take ownership of technical issues brought by their
Engage other teams when needed to drive resolution
Solve problems at their root
Understand the broader context
Maintain service level agreements through the implementation of
How You'll Work.
Team & Collaboration
Work with a team; Collaborate with people across AWS; Engage other teams
Communication Scope
Effective communication
Process & Methodology
Change management activities
Full Job Description
Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You'll play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide. Data Center Technicians should be willing to work both independently and with a team. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to success. In addition to hardware and network repair, candidates will install equipment, create documentation, innovate solutions, and fix problems within the data center space. This team works in an environment that operates 24/7. Traveling within and outside of the regional work area is required. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. NOTE: Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role. NOTE: Lump sum stipend will be provided to eligible candidates who relocate for this position. Phy
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