Amazon Data Services, Inc.
Operations, IT, Support Engineering, Data Center Operations, Cloud Computing
DataCenterTechnician
“Data Center Technician at Amazon Data Services, Inc.. Skills: Data center operations, Hardware repair, Network troubleshooting. Perform server rack installations. Perform hardware break-fix”
What You'll Achieve.
Contribute to overall availability; Provide seemingly infinite capacity; Achieve lowest possible cost
Industry & Context.
Troubleshooting; Problem solving; Root cause analysis
On-call rotation, Lifting up to 40 pounds, Working in cramped locations, Working in elevated locations, Bending, lifting, stretching, reaching, Standing and walking 8+ hours, Ascending/descending ladders/stairs, Work in industrial environment, Work shifts longer than 8 hours, Support 24/7 operations, Travel to data center locations, Commute to data center locations, Work at alternative sites, Travel over 50 miles, Commute less than 50 miles, Work shift work, Work nights, Work weekends, Work holidays
What They're Looking For.
Must Have
2+ years computer/server hardware troubleshooting, 2+ years IT-related experience, 2+ years computer layer 1/2 networking, Troubleshooting and repair experience, Work flexible schedule, Work weekends, nights, and holidays
Nice to Have
Knowledge of network design, Knowledge of network protocols, Knowledge of network troubleshooting, Knowledge of Linux/Unix Administration, Bachelor's degree in IT-related field, Professional or military IT-related roles, Experience in data center, Experience in critical environment, Experience training new team members, Experience onboarding new team members
What You'll Do.
Perform server rack installations
Perform hardware break-fix
Troubleshoot network issues
Respond to operational incidents
Carry out routine repairs
Serve as primary contact point
Perform on-call duties
Participate in scheduled maintenance
Participate in change management
Contribute to documentation
Contribute to process improvement
Interview new team members
Train new team members
Onboard new team members
Take ownership of technical issues
Engage other teams for resolution
Solve problems at their root
Understand broader context
Maintain service level agreements
Implement proactive issue detection
Implement proactive issue reporting
How You'll Work.
Team & Collaboration
Internal and external stakeholders; Engineers; Software developers; Vendors; Contractors; Cross-functional teams
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