Amazon Data Services, Inc.
Operations, IT, Support Engineering, Data Center Operations, Cloud Computing
DataCenterTechnician
“Data Center Technician at Amazon Data Services, Inc.. Skills: Data center operations, Hardware repair, Network troubleshooting. Install equipment. Create documentation”
What You'll Achieve.
Maintain service level agreements
Industry & Context.
Troubleshooting; Problem solving
Traveling required, On-call duties, Work shifts longer than 8 hours, Ability to travel, Work at alternative sites, Travel over 50 miles, Commute less than 50 miles, Work shift work, Work weekends, Work nights, Work holidays, Reliable personal vehicle, Valid driver's license, Lift up to 40 pounds, Group lifts 41+ pounds, Work in cramped locations, Work in elevated locations, Bending, Lifting, Stretching, Reaching, Standing for 8+ hours, Walking for 8+ hours, Ascend ladders, Descend ladders, Ascend stairs, Descend stairs, Ascend gangways, Descend gangways, Work in noisy environment
What They're Looking For.
Must Have
1+ years of IT experience, High school diploma, Work flexible schedule
Nice to Have
Knowledge of network design, Associate's degree, Experience managing work through ticketing system, Data center experience
What You'll Do.
Perform server rack installations
Perform hardware break-fix
Troubleshoot network issues
Respond to operational incidents
Escalate to senior technicians
Serve as primary contact
Perform on-call duties
Participate in maintenance
Participate in change management
Contribute to documentation
Contribute to process improvement
Train new team members
Take ownership of technical issues
Solve problems at root
Understand broader context
Maintain service level agreements
Implement proactive issue detection
Report operational issues
How You'll Work.
Team & Collaboration
Work with a team; Collaborate with people; Engage other teams
Communication Scope
Effective communication
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