Amazon Data Services, Inc.

Operations, IT, Support Engineering, Data Center Operations, Cloud Computing

DataCenterTechnician

$0–0k Clifton, Texas, United States FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid+ candidates.

The Brief

“Data Center Technician at Amazon Data Services, Inc.. Skills: Data center operations, Hardware troubleshooting, Network troubleshooting. Perform server rack installations. Perform hardware break-fix on various components”

What You'll Achieve.

Contribute to overall availability of AWS services

Industry & Context.

Operations, IT, Support Engineering, Data Center Operations, Cloud Computing
Problems you'll solve

Troubleshooting; Problem solving; Root cause analysis

Eligibility Requirements

Lifting and moving material up to 40 pounds, Working in cramped and/or elevated locations, Bending, lifting, stretching, and reaching, Standing and walking for up to 8+ hours, Ascending and descending ladders, stairs, and gangways, Work in an industrial environment, Work shifts longer than 8 hours, Support 24/7 operations, Travel to or commute between data center locations, Temporarily work at alternative sites, Travel (over 50 miles), Commute (less than 50 miles), On-call rotation

What They're Looking For.

Must Have

18+ months computer/server hardware troubleshooting, 18+ months computer layer 1/2 networking experience, Work a flexible schedule including weekends, nights, and holidays

Nice to Have

Experience in a data center or other critical environment, Bachelor's degree or equivalent professional or military experience in an IT-related field, Industry standard certifications (CompTIA, CCENT, Network+), Understanding of Linux or similar operating systems, Behavioral interviewing and hiring experience, Experience training and onboarding of new team members

What You'll Do.

Perform server rack installations

Perform hardware break-fix on various components

Troubleshoot network issues

Respond to operational incidents impacting service availability

Carry out routine network

Serve as primary contact for internal and external

Perform on-call duties

Participate in scheduled maintenance

Participate in change management activities

Contribute to documentation

Contribute to process improvement initiatives

Help interview new team members

Help train new team members

Help onboard new team members

Take ownership of technical issues

Engage other teams for resolution

Solve problems at their root

Understand the broader context

Maintain service level agreements

Implement proactive issue detection

Implement proactive issue reporting

How You'll Work.

Team & Collaboration

Cross-functional teams; Internal stakeholders; External stakeholders; Engineers; Software developers; Vendors; Contractors

Process & Methodology

Change management

Full Job Description

This opportunity is for U.S. citizens who have served in the U.S. Armed Forces including Reserves, National Guard, and service member spouses. Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You'll play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide. Data Center Technician position involves in-depth hardware and network diagnostics followed by physical repair as well as participating in an on-call rotation. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. NOTE: Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role. NOTE: Lump sum stipend will be provided to eligible candidates who relocate for this position. Physical Requirements: • Lifting and moving material up to 40 pounds each • Working in cramped and/or elevated locations • Bending, lifting, stretching, and reaching • Standing and walking for up to 8+ h

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