Amazon Data Services, Inc.
Operations, IT, Support Engineering, Data Center Operations, Cloud Computing
DataCenterTechnician
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Data Center Technician at Amazon Data Services, Inc.. Skills: Data center operations, Hardware troubleshooting, Network troubleshooting. Perform server rack installations. Perform hardware break-fix on various components”
What You'll Achieve.
Contribute to overall availability of AWS services
Industry & Context.
Troubleshooting; Problem solving; Root cause analysis
Lifting and moving material up to 40 pounds, Working in cramped and/or elevated locations, Bending, lifting, stretching, and reaching, Standing and walking for up to 8+ hours, Ascending and descending ladders, stairs, and gangways, Work in an industrial environment, Work shifts longer than 8 hours, Support 24/7 operations, Travel to or commute between data center locations, Temporarily work at alternative sites, Travel (over 50 miles), Commute (less than 50 miles), On-call rotation
What They're Looking For.
Must Have
18+ months computer/server hardware troubleshooting, 18+ months computer layer 1/2 networking experience, Work a flexible schedule including weekends, nights, and holidays
Nice to Have
Experience in a data center or other critical environment, Bachelor's degree or equivalent professional or military experience in an IT-related field, Industry standard certifications (CompTIA, CCENT, Network+), Understanding of Linux or similar operating systems, Behavioral interviewing and hiring experience, Experience training and onboarding of new team members
What You'll Do.
Perform server rack installations
Perform hardware break-fix on various components
Troubleshoot network issues
Respond to operational incidents impacting service availability
Carry out routine network
Serve as primary contact for internal and external
Perform on-call duties
Participate in scheduled maintenance
Participate in change management activities
Contribute to documentation
Contribute to process improvement initiatives
Help interview new team members
Help train new team members
Help onboard new team members
Take ownership of technical issues
Engage other teams for resolution
Solve problems at their root
Understand the broader context
Maintain service level agreements
Implement proactive issue detection
Implement proactive issue reporting
How You'll Work.
Team & Collaboration
Cross-functional teams; Internal stakeholders; External stakeholders; Engineers; Software developers; Vendors; Contractors
Process & Methodology
Change management
Full Job Description
This opportunity is for U.S. citizens who have served in the U.S. Armed Forces including Reserves, National Guard, and service member spouses. Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You'll play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide. Data Center Technician position involves in-depth hardware and network diagnostics followed by physical repair as well as participating in an on-call rotation. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. NOTE: Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role. NOTE: Lump sum stipend will be provided to eligible candidates who relocate for this position. Physical Requirements: • Lifting and moving material up to 40 pounds each • Working in cramped and/or elevated locations • Bending, lifting, stretching, and reaching • Standing and walking for up to 8+ h
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