Amazon Data Services, Inc.
Administrative Support, Data Center Operations, Cloud Computing
DataCenterTechnician
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Data Center Technician at Amazon Data Services, Inc.. Skills: Data center operations, Hardware maintenance, Network support. Perform server rack installations. Perform hardware break-fix on various components”
What You'll Achieve.
Ensure seamless data center operations; Provide seemingly infinite capacity at the lowest possible cost
Industry & Context.
Fix problems; Root cause analysis
Traveling within and outside of regional work area required, On-call duties, Scheduled maintenance, Lift and/or move up to 40 pounds, Group lifts for 41+ pounds, Work in cramped locations, Work in elevated locations, Stand and walk for up to 8+ hours a day, Ascend and descend ladders, stairs, and gangways, Work in a noisy environment, Work shifts longer than 8 hours, Support 24/7 operations, Cover night and day shifts, Travel to or commute between data center locations, Temporarily work at alternative sites, Travel (over 50 miles), Commute (less than 50 miles), Work shift work, Include days/nights/weekends/holidays, Responsible for personal vehicle, Valid driver's license
What They're Looking For.
Must Have
Experience managing work and priorities through a ticketing system, Experience working in a Data Center environment, Associate's degree, technical certification, or equivalent professional or military experience, Understanding of network design, protocols and layer 1/2 troubleshooting
Nice to Have
Experience in a data center or other critical environment, Bachelor's degree or equivalent professional or military experience in an IT-related field, Industry standard certifications (CompTIA, CCENT, Network+), Understanding of Linux or similar operating systems, Behavioral interviewing and hiring experience, Experience training and onboarding of new team members
What You'll Do.
Perform server rack installations
Perform hardware break-fix on various components
Troubleshoot network issues
Respond to operational incidents impacting service availability
Escalate to senior technicians and management
Serve as primary contact point for internal and
Perform on-call duties
Participate in scheduled maintenance
Participate in change management activities
Contribute to documentation
Contribute to process improvement initiatives
Train and onboard new team members
Take ownership of technical issues
Engage other teams to drive resolution
Solve problems at their root
Understand the broader context
Maintain service level agreements
Implement proactive issue detection
Implement proactive issue reporting
How You'll Work.
Team & Collaboration
Cross-functional teams; Internal stakeholders; External stakeholders; Vendors; Contractors; Software developers; Hardware engineers; Network engineers; Supply chain specialists; Security experts; Operations managers
Communication Scope
Effective communication
Process & Methodology
Change management
Full Job Description
Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You'll play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide. Data Center Technicians should be willing to work both independently and with a team. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to success. In addition to hardware and network repair, candidates will install equipment, create documentation, innovate solutions, and fix problems within the data center space. This team works in an environment that operates 24/7. Traveling within and outside of the regional work area is required. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. NOTE: PDX is an AWS GovCloud region. As required by our contracts with the federal government, effective February 24, 2026, logical access to the AWS GovCloud region will be restricted to Amazon employees who are U.
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