Amazon Data Services, Inc.

Technology

DataCenterTechnician

$51–113k Avondale, Arizona, United States FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid+ candidates.

The Brief

“Data Center Technician at Amazon Data Services, Inc.. Skills: Hardware troubleshooting, Network troubleshooting, Data center operations. Meet SLA's against assigned trouble tickets. Perform hardware troubleshooting”

What You'll Achieve.

Meet or exceed defined service levels

Industry & Context.

Technology
Problems you'll solve

Problem solving

Eligibility Requirements

On-call rotation, After-hours support, Regional travel, Lift up to 40 pounds, Group lifts 41+ pounds, Work in 24/7 environment

What They're Looking For.

Must Have

1+ years of computer hardware troubleshooting and repair experience, 1+ years of computer networking experience, High school or equivalent diploma

Nice to Have

Experience dealing effectively with customers during problem resolution, Operating efficiently under pressure

What You'll Do.

Meet SLA's against assigned trouble tickets

Perform hardware troubleshooting

Perform network troubleshooting

Perform server hardware repairs

Perform network repairs

Perform OS related repairs

Work with cross-functional teams

Adhere to security best practices

Adhere to safety best practices

Participate in team meetings

Identify documentation for use globally

Create documentation for use globally

Identify process improvements

Create process improvements

Perform server upgrades

Perform server rebuilds

Perform scheduled works

Interact with third party vendors

Interact with contractors

Contribute to development of team members

Take ownership of technical issues

Engage other teams for resolution

Solve problems at their root

Understand broader context

Maintain service level agreements

Implement proactive issue detection

Implement proactive issue reporting

How You'll Work.

Team & Collaboration

Cross-functional teams; Team meetings

Communication Scope

Effective communication

Full Job Description

Amazon Web Services (AWS) is seeking Data Center Technicians to support our customers in multiple locations. This position requires the successful candidate report to a site location. Amazon Web Services (AWS) is a fast paced technology company and a leader in the world of data centers. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. This position involves hardware and network diagnostics followed by physical repair and may include participation in an on-call rotation. All candidates should be willing to work both independently and with a team. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to being successful. In addition to hardware and network repair candidates will install equipment, create documentation, innovate solutions, and fix problems within the Data Center Space. This team works in an environment that operates 24/7. All physical requirements are expected with reasonable accommodations: * Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41+ pounds * Ability to work in an environment that operates 24/7 with an ability to participate in on-call rotation and provide after-hours support as needed * Some regional travel may be required NOTE: Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role. NOTE: Lump sum stipend will be provided to eligible candidates who relocate for this position. NOTE: If applying for positions in Oregon (OR) and Ohio (OH), these sites are within AWS GovCloud region. Effective May 15, 2017, logical access to the AWS GovCloud region will be restricted to Amazon employees who are U.S. Citizens (GovCloud may NOT be accessed from outside of the United States). Key job responsibilities · Working to meet SLA’s against assigned trouble tickets via a directed workflow. · Being first line touch point for ha

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