Amazon Data Services, Inc.
Technology
DataCenterTechnician
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Data Center Technician at Amazon Data Services, Inc.. Skills: Hardware troubleshooting, Network troubleshooting, Data center operations. Meet SLA's against assigned trouble tickets. Perform hardware troubleshooting”
What You'll Achieve.
Meet or exceed defined service levels
Industry & Context.
Problem solving
On-call rotation, After-hours support, Regional travel, Lift up to 40 pounds, Group lifts 41+ pounds, Work in 24/7 environment
What They're Looking For.
Must Have
1+ years of computer hardware troubleshooting and repair experience, 1+ years of computer networking experience, High school or equivalent diploma
Nice to Have
Experience dealing effectively with customers during problem resolution, Operating efficiently under pressure
What You'll Do.
Meet SLA's against assigned trouble tickets
Perform hardware troubleshooting
Perform network troubleshooting
Perform server hardware repairs
Perform network repairs
Perform OS related repairs
Work with cross-functional teams
Adhere to security best practices
Adhere to safety best practices
Participate in team meetings
Identify documentation for use globally
Create documentation for use globally
Identify process improvements
Create process improvements
Perform server upgrades
Perform server rebuilds
Perform scheduled works
Interact with third party vendors
Interact with contractors
Contribute to development of team members
Take ownership of technical issues
Engage other teams for resolution
Solve problems at their root
Understand broader context
Maintain service level agreements
Implement proactive issue detection
Implement proactive issue reporting
How You'll Work.
Team & Collaboration
Cross-functional teams; Team meetings
Communication Scope
Effective communication
Full Job Description
Amazon Web Services (AWS) is seeking Data Center Technicians to support our customers in multiple locations. This position requires the successful candidate report to a site location. Amazon Web Services (AWS) is a fast paced technology company and a leader in the world of data centers. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. This position involves hardware and network diagnostics followed by physical repair and may include participation in an on-call rotation. All candidates should be willing to work both independently and with a team. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to being successful. In addition to hardware and network repair candidates will install equipment, create documentation, innovate solutions, and fix problems within the Data Center Space. This team works in an environment that operates 24/7. All physical requirements are expected with reasonable accommodations: * Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41+ pounds * Ability to work in an environment that operates 24/7 with an ability to participate in on-call rotation and provide after-hours support as needed * Some regional travel may be required NOTE: Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role. NOTE: Lump sum stipend will be provided to eligible candidates who relocate for this position. NOTE: If applying for positions in Oregon (OR) and Ohio (OH), these sites are within AWS GovCloud region. Effective May 15, 2017, logical access to the AWS GovCloud region will be restricted to Amazon employees who are U.S. Citizens (GovCloud may NOT be accessed from outside of the United States). Key job responsibilities · Working to meet SLA’s against assigned trouble tickets via a directed workflow. · Being first line touch point for ha
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